L.A. Care
Managed Care
Regulatory & Compliance
Behavioral Health
Internal Departments
100

MCLA, CMC, LACC & PASC

What are the lines of business at L.A. Care?

100

California's Medical Assistance Program.

What is Medi-Cal?

100

DMHC, DHCS, and CMS.

Which are the state and federal oversight organizations that audit L.A. Care?


100

2013

What year were the  Behavioral Health benefits expanded through ACA?

100

This department develops interventions to improve clinical outcomes and reports interventions annually to all major regulators

What is Quality Improvement?

200

Kaiser, Promise & Anthem.

Who are our Plan Partners?

200

A collection of doctors who have partnered with one another, contractually.

What is a PPG?

200

A memo from the state to direct the plan on how to implement legal and regulatory standards.

What is an APL?

200

One in five.

The number of U.S. adults who experience mental health challenges each year.


200

This Department supports the clinics that serve our most vulnerable client

What is Safety Net?

300

The LOB for in home support service workers.

What is PASC?


300

Members with  Medi-cal with a managed care plan and Medicare with an Advantage plan.

Who are CCI or Duals members?

300

Set of laws or statutes passed by the State Legislature to regulate health care service plans, including health maintenance organizations (HMOs) and Managed Care.

What is Knox-Keene?

300

Psychotherapy, group therapy versus psych testing.

Services that do not need prior authorizations versus those that do need prior authorizations.

300

The department responsible for the coordination of  audits and corrective action plan submission.

What is Compliance?


400

Over 2,500.

How many employee's work at L.A. Care?


400

The acronym used to refer to how administrative costs are calculated.

What is PMPM?

400

CAP.

What is the accroynm for a corrective action plan?


400

Dementia, Eating Disorders and TBI.

What are conditions that are split between LAC and DMH?


400

This department is responsible for visiting the facilities of our contracted primary care physicians to ensure L.A. Care and our Plan Partners have providers with sufficient capacity to serve our members.

What is the Facility Site Review Department?

500

The largest department at L.A. Care.

What is the Customer Solution Center?

500

The acronym used in contracts referring to the table used to outline who is responsible for providing which services/complete which functions.

What is a DOFR?

500

Thomas Mapp

Who is our Chief Compliance Officer?


500

The anti-psychotic medications certain alcohol and heroin detoxification treatment medications
and inpatient mental health for medi-cal members.

What are parts of the carve out?

500

This department ensures the accuracy of revenue received by the organization, and payments distributed to our members, providers, plan partners, and ancillary service providers such as pharmacy and durable medical equipment providers.

What is the Medical Payment System & Services Department?

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