Operator, Operator!
This color of the visitor avatar indicates that they are a new visitor to the site.
What is blue?
This type of chat involves customer service agents reacting to a customer's inquiry and when the contact is initiated by the visitor.
What is a Reactive Chat?
This is the estimated arrival time for the free ground shipping.
What is 7 to 14 business days?
This feature in the chat history allows the operator to tag and specify the types of calls for reporting purposes.
What is the Chat Disposition feature?
In Power Front this is the symbol and tab that you click on to create a Visitor Event.
What is Settings symbol and the Event/Visitor Events tab?
This color of operator avatar indicates that they are available to receive a chat.
What is green?
This Power Front feature allows the operator to quickly reply to frequently asked questions.
What is the saved response feature?
This the amount of the charge to the customer for processing a straight return.
What is $8?
This report shows each operators chat and conversion summary.
What is the Operator Report?
The Filter name and symbol for visitors that the Inside System has categorized as a hot prospect.
What is the Opportunity filter and fire symbol?
This color on the avatar indicates a returning visitor.
What is orange?
This symbol on the chat window features allows the operator to transfer the visitor to another channel.
What is the two opposing arrows symbol?
What is if the boots are unworn, undamaged, arrived defective and in the original box?
This report shows the results of each post chat survey answered by the customers.
What is the Chat Survey Detail Report?
This event filter and symbol indicates visitors based on their location.
What is the Location filter and Globe Symbol?
This color of the Operator Avatar indicates that they are in wind down mode.
What is orange?
This type of chat is when the Power Front system targets a website visitor and using visual cues and coordinated sound effects deliberately inviting the Visitor to participate in a live interaction.
What is a Proactive Chat?
This is the number of days the customer has from the time they received the boots to make a return.
What is 30 days?
This report shows performance of each operator in handling chats.
What is the Productivity Report?
This visitor event is used when the customer clicks on the Lucchese "Shop the Look "page.
What is a Specialty Product URL Event?
When the visitor avatar has this type of symbol for eyes it indicates this type of sentiment.
What are stars?
On the chat dashboard this is the area that you will click on to share product links in the chat with the visitor.
What is the feature list window and the product tab?
This is the length of the Lucchese Warranty on boots.
What is up to one-year form the date of purchase?
This report shows the details of the converted sale (order level) and the associated chat.
What is the Conversion Sales Report?
These are the three timing considerations when programming an Event Trigger.
What the average time on site, time on page and length of time before a return to the site?