Metals
What are 2 types of metal that cannot be repaired?
What is UHS and BORON
What do we review for on Total Losses?
What is UHS, Rates, and check if over threshold
What should be on an audit note from Central review?
What is review notes, estimate dollar amount, and line count.
What does MCE mean?
What is More Cost Effective Parts?
Mechanical time is allowed for all restraints except buckles.
True
What is the typical tensile strength for UHS?
What is 780+?
What happens when shop adds line/price increase during a review?
What is add note of full review because of increase, and review all of current est/supp.
What does an analyst check for on assignments?
What is Loss date/assignment date, P.O.I, and F.O.L.?
What is the difference between Opt OE and OEM parts?
What is buying from the manufacturer vs buying OEM part from a third party
Fan shrouds and Shutters are allowed to be Mechanical
False
What does an analyst do when encountering DP steel?
What is add file to manager hold and let manager research if repairable
What does the analyst do when facing a 25% sublet markup on a line?
What is remove markup and add BLD to cost on line if the part has no cost/list on invoice
Where do analyst go to see correct rates/BLD?
What is rates tab/ discounts
Where does analyst find included operations for replacing parts?
What is MOTOR guide for new parts, RACED guide for LKQ parts, and Hnotes and Labor notes
Analyst lock the estimates per the shops request notes.
False
Where can UHS typically be found?
What is Frame rails and inner structure
What does analyst do when they find WBNP?
What is hold for manager note in file and put in manager hold
Where can analyst see if vehicle has been done/delivered?
What is repair plan and notes.
What parts need A/M certification when used?
What is Rad support, Bumpers, Outer sheet metal, Headlamps <if not custom>.
Helpdesk is to be used for body/ paint labor increases
False, shops need to reach out to FPM for adjusting.
Helpdesk can be utilized for special rate increases including aluminum, structure, etc.
Why can't UHS be repaired?
What is UHS cannot be heated/ dollied as it will affect the strength of the metal, causing it to weaken.
When can an analyst request time off?
What is 2 weeks or more before the actual time off, unless emergency/ doc appt...
What code <REASON> is present when CCC detects UHS?
What is 120
Can Tesla parts have a markup when the shop is not certified?
What is yes. They can only be marked up shop BLD per carrier
Shop cannot markup 25% or anything outside of shop BLD
Final bills items to look for are All invoices, pre/post scans, tint color/sprayout cards, all sublet, frame specs, alignment specs.
False. Only need to review for pre/post scans, WBNP <per attachments>