DAILY DOUBLE!!
True or False - Comcast Residential Customers receive one dynamic IP?
What is False.
100
Give at least 3 examples of: Email Clients & Web Mails.
What is answer may vary.
100
This equipment translates the RF signals from Comcast and translates them into data packets that your computer processes.
What is a Cable Modem
100
This ITG is used in the case that the customer went over the limit of their Data Usage:
What is Abuse/Security Assurance Issues.
100
This airplane was the "Soviet" rival of the Boeing fleet.
What is the Antonov State Company.
200
How much is the Internet storage per account?
What is 10GB.
200
Explain the function of a port:
What is the numbers that are used to identify the senders and receivers of messages.
200
DAILY DOUBLE!!
This equipment translates either data or voice data packets that a computer or smart device processes, or phones process into sound.
What is an eMTA
200
This ITG is used whenever the customer has issues Sending/Receiving eMails through comcast.com/net or through a 3rd party email client
What is Cannot Send/Receive emails.
200
Who was the founder of the Soviet Union in 1917
Who is Vladimir Ilyich Ulyanov (LENIN)
300
What is an IP?
What is Internet Protocol
300
A customer cannot open a particular attachment he that is on a email. You should check the attachment's___________________to verify the customer has a program that can open that attachment.
What is the file extension (xls. ppt. pdf)
300
This is the Universal Name for a Modem or eMTA that has the capability to transmit Wireless Signal for Wireless devices.
What is a Wireless Gateway.
300
Which ITG do I use if a customer is complaining that they cannot login to their comcast.com/net account and they recently move?
What is Transfer of UID/Login From Old Account.
300
DAILY DOUBLE!!
What are the 2 languages spoken in Belarus?
What is Russian and Belarusian.
400
DAILY DOUBLE!!
What is the Function of a DNS Server?
What is to translates IP addresses into Comercial Names, so people can remember the names in a easy way and vice versa.
400
DAILY DOUBLE!!
A customer opens Xfinity Connect and there are zero messages in the inbox displayed. The customer has been receiving e-mails succesfully in Outlook Express. What is the problem?
What is e-Mail forwarding is enabled in the Xfinity Connect preferences and no copies are kept.
400
This type of DOCSIS is on the "end of life status".
What is D2 or/and D1.1
400
DAILY DOUBLE!!
If I get a customer who has issues with Constant Guard what ITG should I follow?
What is Constant Guard.
400
This is a government agency linked to citizen's espionage and genocide all across the Soviet Union.
What is the KGB (Committee for State Security of the Soviet Union).
500
You ask to the customer to power cycle all of her devices, including the cable modem, router and PC. In what order should the customer turn the devices back on?
What is Cable modem, router, computer.
500
DAILY TRIPLE!!
Define the purpose of SMTP and POP3 protocols on email servers.
What is POP3 and SMTP
500
DAILY DOUBLE!!
This link is available on the "My Useful Links" Section in Einstein and it is used to view the Modems that will work with our service and also their D2 or D3 Capabilities.
What is Device Library
500
DAILY DOUBLE!!
What is the ITG to follow if a customer has a current and active eMail account with us and they cannot acces any xfinity websites?
What is Password Reset.
500
DAILY DOUBLE!!
This is the city near Chernobyl that is abandoned due to the radiation that is being generated since 1986