General Knowledge
What does ECR stand for?
Employee Counselling Report
When a guest approaches the concession stand, what should be said?
"Hi, would you like to try a discount combo today?!"
How often should theater checks & bathroom checks be completed?
Every 30 minutes.
Where is the Cinemark meeting spot during an evacuation?
Applebee's Carside To Go - sidewalk
When should cleaning tasks be completed?
During ANY breaks/down time!
"If you have time to lean, then you have time to clean."
Name all parts of the complete Cinemark uniform. (Include concession)
Cinemark polo
Black work pants
ALL black shoes/socks
Lanyard
Hat/visor (concession)
Apron (concession)
Watch (usher)
Name 2 things on the concession checklist.
Check popcorn levels.
Check napkins.
Check water level.
Check hot dogs.
What should be carried with you at ALL TIMES?
Paper towels, spray, broom/porter.
When it begins to rain, what should be done?
Place wet floor signs in lobby, by bathrooms, and by front doors.
Where can cleaning products be found?
Janitor's closet by new side women's room
What is it referred to as when a guest has an issue with something?
CUSTOMER CONCERN -- NOT CUSTOMER COMPLAINT
Demonstrate the proper way to open a popcorn bag.
NOT STICKING YOUR HAND IN IT!
At what percent, should the trash cans be emptied?
20%
How are the exit door alarms used?
Concession - when alarm goes off, alert the podium usher
Usher - check in with other ushers and tell them what theater to check
What are the steps to properly clean an auditorium?
1. Bag all big trash
2. Big broom aisles
3. Sweep carpets/steps
4. Sweep each aisle
5. Empty trash can when leaving
When is the appropriate time to have your cell phones out?
While on break
(NEVER IN VIEW OF GUESTS, DO NOT LEAVE ON COUNTERS/TERMINALS)
What is the proper hot dog temperature?
140 degrees - 165 degrees
Demonstrate the proper way to conduct an auditorium check.
BE SURE TO CHECK THE EXIT DOOR.
How should a guest be addressed in regards to backpacks?
Make sure you explain that backpacks are not allowed in to the theaters, even pointing to the sign that explains the policy. (Medical/diaper bags are allowed)
If an issue occurs, managers can be requested.
What should you take with you when completing a bathroom check?
Broom/porter, paper towels
*Be sure to check soap/toilet paper levels*
What is expected of you in regards to walkies?
Walkie Etiquette - Be sure to state your name, let us know what you need, and give as much information as you can
*ANSWER THE WALKIE!!*
What does DUST stand for?
Direct Sell
Upsell
Suggestive Sell
THANK!
List ALL steps taken to solve a seating concern.
What is the phrase used for safety?
SEE SOMETHING, SAY SOMETHING
What is expected of each team member in regards to closing tasks - box office, usher, concession?
Box Office - windows, counters, napkins
Usher- sweep lobby, empty lobby trash cans, put away wet floor signs & brooms/porters, take out trash with concessionist
Concession - dishes, put away concession items, gather trash/cardboard, DO NOT LEAVE PILE OF TRASH IN CORNER