Statuses
I am scheduled for live chat in Verint therefore my status in Quiq should be this
Available
I'm needed at the beginning of an interaction and sometimes empathy is necessary
An acknowledgement
I'm buttery soft and offer a naked sensation
Nulu
I'm working on an email therefore my status in OSC should be this
Emails
An educator can tell what happened in an interaction if I leave these in both OSC and CSC
Notes
I'm our fastest drying fabric and feel cool and sleek on the inside, soft and brushed on the outside
Everlux
Use this status when taking your rest and restore time
Meeting/Training
I'm needed if an item is out of stock online and in-store
SWAN/Product Recommendations
I'm abrasion resistant and have a natural aesthetic like denim
Utilitech
Use this status in OSC when there are no emails left and you are scheduled for phones
OCT
I am the bulk of the QAR score and you can find me in the middle
The Body
I'm a 3-layer mechanical stretch fabric and offer the mobility needed to take on the elements feeling protected, yet unrestricted + comfortable.
StretchSeal
Use this status on Five9 when you are scheduled for LC and there are no chats left in queue
Live Chat
Using these will make sure you are using information that is up to date, on brand and grammatically correct
Standard Texts
I'm plush, warm and soft to the touch
Textured Fleece