Agency Administrators
What types of alerts will administrators receive from ClearCare
Email and Text messages
Can anyone delete a profile?
Only Administrators with access to agency settings (Super Admin's)
Who can adjust alert settings for all administrators?
Super admins or higher
What types of messages will administrators receive from ClearCare
Missed clock-in alerts
Missed clock-out alerts
Expiration dates for caregiver certifications
Caregiver application alerts
Unsuccessful login attempts
Family Room General Posts
Family Room to-do
Administrator Task Reminders Caregiver responses to messages sent via ClearCare
Can a profile be retrieved once it has been deleted?
From the Admin's profile which tab do you select when resetting a password?
Login tab
Who can adjust alert settings for all administrators?
Super admins or higher
Can a profile be deleted if a referral source or contact, is associated to it?
No, the system will prevent its deletion
How should you handle a shared on-call phone that may be passed between multiple administrators?
Create a centralized administrator Label it (On-Call)
Where can an admin that is not a super admin update their alerts?
under edit profile
What box do you uncheck to deactivate an admin?
"Allow this individual to login to the ClearCare system."
What is ClearCares best practice if you do not have an email for on-call alerts to ensure that HIPAA compliance is maintained?
To alias an existing agency email address rather than use a fabricated one
Can all profiles be deleted?
Only caregiver or client profiles, contacts and referral sources can be deleted
What are the admin password requirements?
Password must contain a minimum of six (6) characters.
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