Front Page
Claims
PRG
Nav Tool
Chase Answers
100
Que dia es la graduacion?
Mayo 12, 2022
100
This is the phone number for Claims….
1-866-564-2262
100
We would use this article to tell a Customer the differences between the different Checking accounts chase offers
Personal Checking Comparison (PRG) - Article #31908
100
This is the article that would show you step by step how to instruct a customer on how to add phone number to their Zelle Settings
Article 40237
100
This article tells us all about Fees and what aere the different reasons why we could return
Fee refunds on Deposit accounts - Article no. 29983
200
What is the nearest branch to zip code 32805?
E Church St and Orange Ave
Branch with 3 ATMs
phone
(407) 455-5812
25 E Church StSte 130Orlando, FL 32801
200
This is the article with the Sunday procedure for handling fraudulent claims
Transaction disputes - process customer claims
Article no. 30233
200
We would use this article to verify how much we charge for international transactions.. The international fee for ATM is..
Fees for Personal Accounts (PRG) 6 months ago | Article no. 31963
200
If you place a stop payment for a customer, we charge a $30 fee. If the customer self-services, we charge a $25 fee. If the customer decides to self-service, which article can help you walk the customer through self-servicing a stop payment on a check?
Account Activity: Place Stop on Check
Article no. 42420
200
This article gives us information on money sent from one account to the other from Chase to a bank in Barbados
Wire transfers Article no. 30073
300
If customer assist transaction history was to be down where else can we verify customers transactions
Front Page: Transaction History
300
This article will guide us on how to Start a Claim
Start a Claim
Article no. 93584
300
Customer calling to verify if there is a fee for a money order and they have a Better Banking Checking account, what is the fee? In what article we would find the information? Can new better banking accounts be opened?
Chase Better Banking Checking (PRG) 3 months ago | Article no. 31923
300
Existing customer is calling to open a new checking account. Considering that we cannot open accounts over the phone and customer doesn't want to go to the branch.
This NavTool helps us guide the customer to open the account using the Chase Mobile App
Opening New Accounts: Apply for checking account - Article no. 42388
300
What article would tell us more information on steps to follow with a transaction denial code of POS 52? What does the article say?
ATM / POS error messages
Article no. 29942
400
Can admin tool be accessed through Front Page?
No
400
This article will help us determine if non-Fraud or Fraud Claim? What does it say?
Transaction disputes - process customer claims
Article no. 30233
400
Customer calling to verify if there is a fee for a money order and they have a Better Banking Checking account, what is the fee? In what article we would find the information? Can new better banking accounts be opened?
Chase Better Banking Checking (PRG) 3 months ago | Article no. 31923
400
Customer wants to order new checks. Additionally, they would like see the different designs we have. Considering that self-service is always the first option we try to offer, this NavTool helps us guide them to order the check by themselves (which will show them the designs online)
Statements / Checks: Order Checks - Article no. 41866
400
This article tells us what to do when we open a call and the customer doesn't respond
Call opening, closing and handling
Article no. 34397
500
What is the extension we need to use when we call help desk to get a prompt response?
ext 6
500
What article help us determine what to do when the deposit return says "If DR due to ATM / DEP error"
Deposited item returns
Article no. 30055
Transfer to Customer Claims Department
500
In what article can I find what kind of checks cannot be deposited through Chase Quickdeposit..
Chase QuickDeposit (PRG) 2 months ago | Article no. 31999
500
In what article can we help guide customer how to set up alerts for their balance and spending
Alerts: Select Alert
Article no. 42198
500
What article tells us more information on the limit ofpersonal accounts a customer can have
Account ownerships
Article no. 29937