Credentialing Basics
This credentialing requirement is used to gather testimonials about an applicant’s qualifications, work ethic, and character.
What are references?
A delay in _____ results could potentially cause a delay in start date.
What is lab?
This listening challenge occurs when an individual tries to engage in multiple activities at once, often leading to misunderstandings or missed information.
What is multitasking?
This essential investigative technique helps clarify information and deepen understanding.
What is asking questions?
When a candidate has concerns or reservations about the process, these can turn into:
What are objections?
This is typically required to demonstrate ongoing competence and professional development in a healthcare profession.
What is continuing education?
This term refers to a structured schedule that outlines the various stages and expected completion dates for the credentialing process.
What is a timeline?
This active listening technique involves verbally acknowledging the speaker’s feelings or points, reinforcing that you are engaged and understand their message.
What is “using verbal cues”?
What is making affirmations?
This type of question seeks a yes or no answer and is useful in confirming specific information.
What is a closed-ended question?
____ is the technique essential for calming tensions and reducing conflict during a challenging conversation with a candidate.
What is de-escalation?
These assessments are often required to evaluate an applicant's knowledge and skills in their specific specialty.
What are competency exams?
A candidate may be wary to submit _____ information, such as their social or DOB.
What is personal?
This common barrier to effective listening occurs when a speaker is frequently cut off by others during a conversation, hindering the flow of communication.
What are interruptions?
This type of question encourages broader responses and allows the candidate to explain their situation in more detail.
What is an open-ended question?
When a conversation is no longer productive and you are not able to calm a candidate down, it may be time to _______ to your manager.
What is escalate?
This process involves confirming that a professional holds the necessary credentials and has not had their license revoked or suspended.
What is license verification?
A _____ in the start date can cause anxiety and frustration for both the candidate and the recruiter.
What is delay or change?
This is the end goal of active listening and involves providing advice or strategies to address the candidate’s concerns, often used after fully understanding their perspective.
What is offering a solution?
This type of question helps to confirm understanding and clarify any ambiguities.
What is a clarifying question?
This important action ensures that all parties remain informed and engaged after a difficult conversation, particularly regarding the next steps in the credentialing process.
What is follow-up?