JEOPARDY TYPES
ANGRY CUSTOMER
WHAT IS SERVICE PROBLEMS MAY EXSIST
BPSII
WHO IS LEXI RINEHART
EMPATHIZE
WHAT IS CONVEY AN UNDERSTANDING OF THE CUSTOMER'S CONCERN
WHO IS SM/GM
COMPETITOR ACTIVITY
WHAT IS A LOWER PRICE FROM A COMPETITOR
Director of Shared Services
Who is Josh Fiebiger
INDENTIFY
WHAT IS IDENTIFY WHO IS CALLING AND START TO IDENTIFY UNDERLYING ISSUES
RESPONSE TIME
WHAT IS 24 TO 48 HRS TO RESPOND
NO CHARGE
WHAT IS CUSTOMER RECEIVED ZEROED OUT 2 INVOICES IN A ROW
CX MANAGER
CLARIFY
WHAT IS ASK FOR MORE INFORMATION ON THE SITUATION AND REPEAT IT BACK TO THEM FOR ACCURACY
CONTACT
WHO IS THE CORRECT CONTACT
QUIT
WHAT IS I WANT TO CANCEL STOP SERVICE
VICE PRESIDENT OF SHARED SERVICES
DENNIS DEMARCO
RESPOND
WHAT IS INDICATING AN UNDERSTANDING OF THE REQUEST'S IMPORTANCE AND THAT IT HAS BEEN ESCALATED TO OUR MANAGEMENT PARTNER
JEOPARDY1/JEOPARDY2
WHAT IS THE CORRECT CATAGORY
CONTRACT
WHAT IS I NEED A COPY OF MY CONTRACT
WHO IS DANIELLE/OZ
FOLLOW UP
WHAT IS A COPY OF CRF