Policies
Steinhafels provides a 15 Day Happiness Guarantee after delivery or pickup on all qualifying furniture in its original condition. Returning or reselecting any furniture will result in a 15% restocking fee. After 15 days, the merchandise can no longer be returned or exchanged. Returned or reselected furniture must be back to Steinhafels in what amount of time?
What is 30 days. Returned or reselected furniture must be back to Steinhafels within 30 days of the original delivery or pickup date to avoid the disqualification of your return.
In the "If you dont use it, you wont lose it" policy- how long do you have to use a Guardsman credit?
What is 90 days.
Name 3 build features of Kincaid casegoods
What are:
Kincaid solid wood construction uses time-tested joinery techniques such as:
Name the two performers who headlined the 2020 Superbowl halftime show
Who are Shakira and Jennifer Lopez
Sales Standards- Name the SPH, Dec Pack, Guardsman, CRMs requirements
What are:
Sales per Hour Standards (SPH) of $350 SPH during each quarter.
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*Decorators must maintain a SPH of $200 Decorating Solution Sales Standards
All Sales Associates are required to maintain the following minimum standards:
Full Time Sell It All: 9 hours, Part Time Plus: 6 hours
Part Time: 4 hours of Decorating Solutions packages every fiscal quarter.
Protection Sales Standards All Sales Associates are required to maintain the following minimum percent of their total eligible volume in protection sales.
Sell-it-all – 5.1%
Decorators -4.1%
Credit Memo Standards (CRM) All Sales Associates are required to maintain CRM’s (Returns) rates below the following maximum percent of their total delivered sales.
Sell-it-all: 5.0%
Decorators: 5.0%
Name two non refundable services at Steinhafels
What are: Delivery charges, Decorating Solutions services, and any other service(s) provided on behalf of Steinhafels are non-refundable once the service is in progress.
Name the type of scratches not covered by Guardsman Pet
What are surface scratches on leather
Name two King Hickory cushion options
what are:
DuroComfort
High Resiliency
Comfort Down
Majestic Spring Down
Adele, who frequents the Steinhafels music streaming service, celebrated her birthday with a rare social media snap, what age did she turn?
32
The annual delivered sales benchmark for a FULL TIME associate to reach the the President's club qualification
What is $1,400,000 Annual Delivered Sales (Designers over 1,400 hours) SPH minimum of $500
You'll get a $3,500 Check and a Presidents Club Trophy. *To be eligible for a V.I.P. year end bonus, you must meet Minimum Acceptable Standards (M.A.S.) for Protection, Credit Memos, and Sales Per Hour
This may be deducted from a return outside of re-stocking fees
What are promotional Items: If any part of a purchase is returned, the cost associated with any free promotional item(s) or Steinhafels Bonus Cash will be deducted from the amount of the return.
Does Steinhafels pick up damaged Guardsman warranty returns?
What is No.
-
Customers must remove/ dispose of
This sofa spring system is a tried and true technique that requires skilled craftsmanship. It involves hand-tied coils, laborers tie springs from side to side, front to back and diagonally. This helps craftsman build upholstered furniture that is soft, supportive, flexible, and comfortable.
What is An 8-way hand-tied also referred to as "Bench Made"
Joe Exotic a.k.a the Tiger King’s real name
Joseph Allen Maldonado-Passage.
Name two of the tiers for the QUARTERLY VOLUME INCENTIVE and bonus for your role (Full time, Part time)
Full Time Incentive Quarterly
Delivered $225,000 Bonus Earned $250.00
Delivered $275,000 Bonus Earned $500.00
Delivered $325,000 Bonus Earned $1000.00
Delivered $375,000 Bonus Earned $1500.00
Part-Time Plus Incentive Quarterly
Delivered $180,000 Bonus Earned $200.00
Delivered $220,000 Bonus Earned $400.00
Delivered $260,000 Bonus Earned $800.00
Delivered $300,000 Bonus Earned $1200.00
Part-Time Incentive Quarterly
Delivered $135,000 Bonus Earned $150.00
Delivered $165,000 Bonus Earned $300.00
Delivered $195,000 Bonus Earned $600.00
Delivered $225,000 Bonus Earned $900.00
Name reasons we may not do a price match
What are:
Does Guardsman count towards promotional offering thresholds? Exmp - Spend 1499 for 5% off
What is No.
What are the two most durable wood species to suggest when a customer is selecting wood with Daniel's Amish?
The modern-day item that made a cameo in the final season of Game of Thrones
What is a Starbucks cup
This is the maximum commission payout for Guardsman
What is 22%
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PROTECTION SALES BONUS Commission Sales Associates and Decorators Earn 4% base commission on all Protection skus.
Additional Bonuses are paid for performance over 6.25%.
Associates earn a 13% additional bonus for delivered Protection at 6.25%.
At 7.25% this bonus is increased to 18%.
Your total maximum commission and bonus potential payout is 22%.
**Bonuses are paid based on the biweekly delivered percentage to eligible merchandise.
This potion of a sale may not be financed
What are deposits
The key offering of the Steinhafels Guardsman plan that typically isnt offered in Upholstery elsewhere
What is flat cushion coverage
Name all 7 Canadel Collections
What are:
Canadel
Champlain
Downtown
East Side
Gourmet
Loft
Signature
Who did Forbes name the youngest “self-made billionaire ever” in 2019?
Kylie Jenner
This is the Decorating Solutions Spiff Program to Sales Associates
What is:
Sales associates earn $29.98 for the 4 hour “basic” package.
Sales associates earn the following on In-home packages ( 6hr, 9hr & 12hr).
6 Hour Package = $129.00
9 Hour Package = $180.00
12 Hour Pakage = $225.00