Phone Approach
Those times don't work or I'm really busy
I understand that’s no problem, I’m really busy too. I need to do [goal #] appointments by Monday, and I can make sure to keep it short. Is there any way you could squeeze me in at [new time] or would [new time] be better for you? [Go to firm up.]
If you're not having fun within the first 15 minutes, I will personally shovel your drive way.
How many calls should you make in a phone jam?
20 calls
What is the average amount of leads received per demo?
5-10 leads
What is the Objection Cycle? When do you use it?
1. I can appreciate/understand
2. However, can I ask you a question?
3. Logic
4. Ask Again
You use it for all objections that you get on the phone, close and recos.
What material is used for the gadgets?
Kraton (Wet suit like material, improves grip while hands are wet)
I'm not interested
Hey Mrs, Jones....
What's the phone call to demo booked ratio
5:1
What are ways to get more leads?
-Peeler program
-Thought joggers (FRANKDA)
Its too expensive
Hey Mrs Jones, I can totally appreciate that it is a big investment. However can I ask you a question?
...
Where is Cutco made?
Olean, NY
What are the most important parts of any phone call to book an appointment (4)
-Smile when you dial
-Creating urgency by sharing your goals
-Offering two times
-Firming up the appointment-
How often should you make calls?
How ever many times you need to hit your weekly goal.
What are the common objections to getting leads
I don’t know anyone , I want to call them first , I don’t feel comfortable putting my friends names down, I can only think of a few
Can I think about it
Hey Mrs, Jones, I can totally appreciate that you want to think about it. However can I ask you a question?
What is it that you want to think about?
...
Where do your clients ship their knives for return, sharpening or replace?
London, ON
What do you need for a successful phone jam? (4)
-Schedule/planner
-Names/numbers
-Phone
-Phone jam tracker
-Goal
What do you need in order to make calls
1. phone
2. charger
3. nameslist
4. phone approach
5. goals
Recite the reco approach word for word
Hey Mrs Jones how did you like my demo?
Awesome, well there's one more very important part and here's where you can really help me out.
I get paid everytime I show Cutco but I can only show it to people I have been personally reccomended to.
...
How can we avoid can I talk to my spouse objection
FIRM UP ON THE PHONE
What does Cutco stand for?
Cooking UTensil COmpany
What Does MVP Stand for? What does it mean to the office and the people I train?
Motivated, Veracious, and Passionate. Our Core values