SOP Procedures
This is the time where we take all maintenance requests
What are holidays and weekends
The Assistant Director of Housing Operations and Safety
Who is Junji Toshima?
Buildings that require calling Kone for elevator issues
What are Gayley Heights, Palo Verde, Tipuana, and Laurel SouthWest Campus?
The action you should take when if a resident calls needing emergency medical attention.
What is transfer them to UCPD?
This staff member has been working at dispatch longer than anyone else
Who is Nyyah/ Who is Henry?
This information should be collected after hours when answering a call and placing a maintenance work order
What is name/UID, phone number, room & building, issue w/ details?
Which manager is primarily responsible for physical security systems?
Who is Anni Huffman?
This property is located outside of UCLA's campus and is connected to the station calls that we get.
What is the Boulevard?
Staff should do this if they need a 30-minute break during a single-staffed shift?
What is call Hector Delgado to coordinate temporary coverage?
This animal has become the unofficial mascot of the Dispatch office?
What is a capybara?
The next contact you would call for a Supervisory Alarm in Holly, if the RHM's and ARHM's have all gone home for the day
Who is the Front Desk MOD
The Acronyms CSA and CSO stand for _____
Please explain their difference.
CSA-Career Safety Ambassador
CSo- Community Service Officer
CSA's are career employees while CSO's are student jobs (something along these lines)
Buildings in which you should you call Facilities instead of Maintenance for supervisory alarm responses (name 3)
What are 720 Hilgard, 824 Hilgard, Aloe Court, Cypress Court, Gayley Heights, Jacaranda Court, Laurel, Magnolia Court, Olive Court, Palm Court, Sycamore, Palo Verde
What is @ :55 or anywhere between :55 and the actual time your shift starts?
The due date for all new supervisor applications
What is August 2nd @ 1200
Describe the steps for properly inserting paper into the laminator to avoid warping.
What is centering the paper at the crease of the lamination pouch and guiding the sheet?
The person you would call for in response to a noise complaint for a group that is not living in an RA supervised floor/building
What is the key contact listed in the conference groups resume?
This building is often referred to by the letter "A", when using the building name in relation to alarms, Maximo request, etc.
What is Canyon Point?
These tasks happen at 0000 hours
What is opening the campus laptop and bringing down the gate?
The day the fridge is checked and cleaned out
What is the Friday of every week?
The laundry card reader machine in Sproul Hall, Rieber Terrace, Hitch Suites, and Hedrick Summit is broken, what are your next steps
This person deals specifically with on campus security cameras, handling repair issues, tampering, and feed connection
Who is Mena Soliman?
The property that houses OCHM main call center
What is UAN/ Weyburn Terrace?
Here you can find more detailed login instructions if you have trouble logging into your accounts?
What is the “Canvas” in the ochd-redbook Slack channel?
The names of your fellow dispatchers (first & last)
Who are Aidan Cervantes, Gemma Greene, Neha Gundubogula, Vincent Johnson, Edward Lau, Mukun Liu, Gabriel Martinez- Sandoval, Neviate Shiferaw, Tracy Weng, and Maya Wynter?