What core tier am I?
2 parts!
I'm the core tier that includes PTO
and I cost what when paid annually?
Plus!
$48x12= $576
I am the owner of a rapidly expanding pizza company. We have 4 locations and are about to open our 5th. I opened the first location, which was my first business, in 2019. I am a ________ _________ owner.
Growing Business Owner
Being a challenger requires these three steps
Teach, tailor, take control
2 parts! Customer gets 1 level of manager permissions on this level and general manager permissions at this level
Essentials- tier 1
Plus- tier 2
Sean, what was one of Mitch's case study businesses?
Mitch, what was one of Sean's case study businesses?
Fuzzy goat, Hairizon
Square pie guys, Omega roofing
Double Jeopardy! At this level, you gain multiple wages & roles
Plus
Persona- a customer (and often decision-maker) profile that we serve
Segment- a type of business we serve and their needs
Three types of objections are
Concerns, barriers, confusion
Double Jeopardy! You should be at this tier level or higher if you have salaried employees
Plus!
True or false? Active 2d7 means the customer has made 2+ actions within the product over the last 7 days.
False. 2d7 means 2 or more employees have had actions within the product over the last 7 days.
I am the lowest tier that provides our customers with direct messaging
Basic
What are two reasons Santa is on plus?
Tight budget, needs departments, needs permissions, needs PTO
will also accept: he's Santa- he deserves nice things
What does WWW stand for in your pitch structure?
Who are you?
Why are you calling?
What's in it for me?
2 parts! At this level, you get online onboarding documents. Name 3 types of "onboarding documents"
All in One
W4, I9, direct deposit form, offer acceptance letter, policy-related documents, signed handbook agreement
What was either Megan or Sara's lie in "two truths & a lie"?
Megan skipped a grade in elementary school
Sara won her school spelling bee
What level do you gain auto scheduling?
Essentials
Name 3/4 of our customer segments
100 points extra credit for the fourth
Starters, Modernizers, Team Builders, Scalers
When using ROI to tailor & take control in a conversation, I ask questions about these two things
Money & time (spent)
The three sites where Homebase hiring posts jobs
Google jobs, Indeed, Zip recruiter
What is your outbound pitch?
partial credit will be allowed based on the degree of accuracy
Hi [Prospect name] My name is _____, and I’m calling from the Homebase Welcome Team. Thanks for choosing Homebase and congrats on completing the first step by signing up! The next step is for us to learn more about your business to ensure that your plan has the right features. I’ll get us started with a quick question, [question]
What does the payroll product offer that is also offered in Core at the Plus tier? please give us 2 features.
multiple roles & wages, PTO, salary
Growing businesses are a great fit for this tier which specializes in supporting expanding teams, name 3 features on this tier
All in one: HR pro & compliance, API access, New hire onboarding, Employee paperwork & documents
What does the TALKER acronym stand for?
Tone, Ask questions, Listen, Keep notes, Empathize, Repeat
Name 4 of the POS partners we integrate with
Toast, Clover, Square, Shopify, Lightspeed, Revel, Talech, Poynt, Upserve, Pay anywhere, or Vend
Name 4 of our special guests from this week & their role/what they do/work on (cannot include Ben, Sierra, or Ben)
MC- CS manager/leadership, Joey- monetization/ testing, Summer & Joann- CS reps/MRR rockstars, Darah- partnerships