Basics
This contributes to more that 80% of all communication.
What is non-verbal communication
The first step of perception checking.
What is use of "I" statement?
Communication style using intimidation and interruption
What is aggressive
Phase of therapeutic relationship exploring needs, beliefs, norms, etc
What is Interaction/Orientation
Standardized tool to communicate information to maintain client care & safety
What is SBAR
Use of touch can indicate this to your patient
What is empathy?
I need to avoid defensiveness, listen carefully, control my emotions, ask for privacy, and be honest with myself with this.
What is receiving feedback/constructive criticism?
Traits of assertiveness
What are respect, confidence, accountable, manages emotions effectively, etc
relational practice competencies impact the therapeutic relationship by ....
What is building trust and rapport
Skill necessary to confidently advocate for self or others needs or goals
What is assertiveness
The element that creates miscommunication when you email or text others.
What is channel?
Used when someone is rambling or repetitive to direct them to important areas.
What is focusing?
Ability to take a moment, step back, breath, reduce stress, refocus and re-engage client with empathy
What is emotional intelligence
Find a common ground while respecting diversity
What is cultural competence
Narrative documentation of only abnormal findings
What is charting by exception
Level of communication used with self-reflection.
What is Intrapersonal?
An effective technique when the patient's verbal and non-verbal communication is incongruent.
What is shared observations
Ability to use effective communication skills to help clients comply with requirements of health needs.
what is motivational interviewing
Learning by assimilating information through curiosity, exploration of cause, & integrate learning to transform
What is Reflective practice
Perception checking uses ....... to avoid judgment and misperception
What is "I" statements
Element of communication that contributes to distortion of intended message, due to call bells, alarms, interruptions, etc.
What are interpersonal variables and external/environmental "Noise"
An example of this is when I interrupt you when you are talking to me, and often am thinking about a response that challenges what you are saying.
What is competetive/combative listening?
Skills the nurse requires to maintain boundaries between professional and personal life
What are Self-awareness & self-reflection
A variable that can have a detrimental impact on client's ability to communicate with healthcare team members
What is dependence & vulnerability
Key legal principles of nursing documentation
What are: If it isn't documented it isn't done
- correct errors appropriately
- only document for yourself
- date & time entries