VOICE
This is the 2 letter code you see in Optix listed after the phone number if the customer has Fios Digital Voice.
What is VV?
This type of wiring architecture caps at 100mps.
What is moca?
This remote controlled menu-driven program allows you to change channel, use DVR and access VOD.
What is IMG?
This router only has the ability to connect via Ethernet for data service.
What is the CR1000a?
CCLD
What is can’t call long distance?
This is the voice service that includes all voice features.
What is FDV?
Device used to extend the number of LAN ethernets ports in a home or business.
What is a switch?
VOD issues, no guide data, widgets or caller ID on the TV not working would typically point to an issue with this.
What is the router?
The Fios Network extender, e3200, is able to connect to the Verizon router in these two ways.
What is coax or Ethernet?
OOS
What is out of service?
The star code a customer would use to activate call forwarding.
What is *72?
This is the ip address assigned to the router.
What is 192.168.1.1?
This is the red, green and blue cable connecting the set top box to the tv.
What is component cable?
This FiosTV+ tv device is required for customers who have QAM service in order to provide tv content thru coax connection.
What is the VMS4100ATV?
FCSA
What is fiber customer support analyst?
This calling feature allows you to create a list of callers who’s calls you would like to answer while sending all other callers to VCML or a pre-recorded message.
What is DND?
The trouble “My only wired computer is connected to the router but I can’t get to any websites” would prompt you to start this flow.
What is One wired device CCON?
These are the connection options available for the IPC4100 set top boxes.
What is coax, Ethernet and wireless?
A green indicator light on the G3100 represents this status.
What is WiFi has been turned of?
VHDP
What is Verizon home device protect?
This is the primary test that runs to check customers inside phone wiring.
What is GR909?
A suite of protocols/rules that allow network devices on the internet or intranet to communicate with each other.
What is TCP/IP?
A tiny square of light that can be individually colored to create an image.
What is a pixel?
When a customer upgrades to multigig, they will require this type of ONT.
What is NGPON2?
COSC
What is customer and operations support cente?