Hostess
What to do if guests have bags or coats.
Assistance with personal belongings is proactively offered
Server should always ask a guest if they have allergies or dietary restrictions?
No, server must confirm the information that the guest already shared with the host staff
If ordered or provided, bread service should be...
Exceptional in quality and presentation.
Once guest is seating, the table is politely greeted with in
1 min
This dish is prepared with Crispy fried avocado and creamy street corn.
Mexican Sampler
Guest departure is handled graciously, including a partial...
Escort to the door
True or False: Story telling is a part of the guest experience. Each server must include genuine story telling into the dining experience.
When serving each dish, staff offers...
a brief description or highlight unusual ingredients.
If reserved the table is ready within
5 min of appointed time
This dish is prepared with candied seeds, savory smoked gouda, tossed in buttermilk dressing
House salad
A reservation checks in at the host stand. The party has dropped from 5 people to 3 people. What two standards should be completed at this time.
Host should step away and adjust the table setting...
Host should graciously show the guest where there can sit comfortably while they wait to be escorted to the table.
Staff consistently and respectfully personalizes each interaction addressing the guest...
in accordance with their preference, if known
True or False: Menu should feature items that are clearly appropriate for the season
True
30 seconds
Pan seared scallops
What should the host offer to carry for the guest if they see the guest carrying from the bar.
Host should be prepared with a beverage tray and ready to carry any beverages to the table for the guest.
Menu and check presenter are in pristine condition, free of
any damage
True or false: A full range of specialty coffees are required, but teas are optional
False
If waiting is required, host quotes an estimated wait time. The guest is seated no more then_____past the quoted time.
10 min
This dish is prepared with a pan seared filet, chicken fried cold water lobster tail, and creamy whipped potatoes
surf and turf
What should each host give each guest before escorting them to the table?
Each host should give the guest their name before escorting them to the table.
appropriate alternatives
True or False: For a specialty restaurant such as Fearing's the menu is not required to offer nutritionally focused options, dietary restrictions do not need to be taken into consideration.
False
All pre-dinner beverages are served within _____
7 minutes
This dish is prepared with pan seared fish, creamy chowder and bacon foam.
Bay fundy Salmon