Weekly Agenda
On the new Scorecard what is Gross Profit changing to?
What is: Opps
This Package includes:
Price: $110 /mo.
Includes: 185+ Channels
What is Choice Package
Welcome to At&t! My name is _____
What is : Greet and Approach
Phone promo worth $750/$790 starting Feb 1st
What is: Buy one Get one free with tv and/or internet
Fact or Fiction: At&t has the 1st and only True Dedicated Network for first responders
What is: True- Verizon’s so-called “dedicated” public safety core is just a “virtual” core. This means it shares the same physical infrastructure as Verizon’s existing commercial core, which also serves regular consumers. It is not a dedicated network.
A new Tool was launched for us to make the customer experience enhanced. What tool was it and what is the goal on using it?
What is: CST(Custom Solutions Tool) 1 per opp for the day/or 1 per rep if no opps completed.
This package includes
Price: $81 /mo.
Includes: 150+ Channels
What is Select Package
Having an upbeat demander and smiling during the interaction.
What is: Positive "I can help you" attitude
Phone credit work $375 or $395 starting Feb 1st
What is: Buy one Get one 50% off
This high-quality spectrum provided by the FirstNet Authority. Its signal covers larger geographic areas with less infrastructure to better support rural communities, and it can better penetrate buildings and walls in more urban areas as compared to higher-MHz spectrum
What is: Band 14
When are the Spring news Training classes in Vern launched and when are they due?
What is: Launched on Tuesday Night and due By Thursday COB
This package includes
Price: $40 /mo.
Includes: 65+ Channels
What is DIRECTV Now - Live a Little
Are you military or First Responder? What do you do for a living? What plans do you have this weekend?
Get a $100 Reward card
What is: New Tv AND New Internet
Difference between Agency Paid and Subscriber paid Plans
What is: Agency Paid is Agency Paid users (similar to CRU): Service is paid for by the Primary users PSE. Identified as CRU in OPUS.
subscriber paid: User pays for their own FirstNet services
When is Open Enrollment for Ins Protection and name 3 benefits for the customer.
What is: Feb 1- March 31
1. Enhanced Tech Support
2. 5 claims a year
3. Claims on non connected devices
4. Declining Deductible
This package includes
Price: $107 /mo.
Includes: 360+ Channels
What is U200 Uverse
Thank you for coming in! You will receive a survey asking how you would recommend your experience. My job is to provide a fantastic experience, I hope I have done that?
What is: Thank and Depart- survey question
Giving the customer $200 in store
What is: $200 Samsung trade in credit.
When purchasing a new Samsung Galaxy S9, S9+, S8 Active, or Note9 and the phone is worth $20
You have identified a Volunteer Firefighter – Nice work!! They currently have Verizon with 4 lines of service. You have positioned 1 FN Subscriber Paid, and 3 Lines on a separate account under the First Responder Appreciation Offer. How many BOGO’s can you offer them?
What is: 2
What Launched Wednesday for the Switch to Prime?
What is Portal Access
This Package includes
1 Line $70 /mo.
Phone Line $35 /mo.
35+ channels live & On Demand with the WatchTV app
What is Unlimited & More Plan
What step is : What color iPhone would you like?
What is: Gain Agreement with assumptive close
Promo that gives the customer $60 for free!
Apple Watch is available on a FirstNet Subscriber Paid BAN
What is: False