PST
You called a practice in Gardena, and the practice POC asked you to call back the next day at 10:00 AM. What are the correct FUD & FUT?
The next day at 10:00 AM
You called an office in Denver, CO. You spoke with a receptionist who verifies some R1 items but is unable to continue the call due to an important task from the office manager. You were requested to call back the next day, at 11AM. What are the correct FUD & FUT?
Next business day at 10 AM
You called a practice in Oklahoma. Spoke with the medical records POC and asked you to call back tomorrow at 1:00 PM. When are your FUD & FUT?
The next day at 8:00AM
You called a practice in Delaware and spoke with someone from the answering service, who was unable to verify information. You were advised to leave the complete details of your message, and they will forward it to the medical records department. You left the detailed message. What are the correct FUD & FUT?
3 business days from the day you called at 6:00 AM
You called a practice in Los Angeles; you were able to verify all pertinent information for R1 call goals, and you will send the request thereafter. Practice operational hours start at 9:30 AM. What are the correct FUD & FUT?
Two business days from the day you called at 9:30 AM
You called the office and spoke with someone who was able to identify the name of the practice, however, you were requested to call them back on Monday during the first hour because the medical records POC is currently on vacation and won't be back until Monday. Office hours are from 8AM to 4PM. What are the correct FUD & FUT?
Monday at 7AM
You called a practice in Kansas today. As per the POC, they're currently busy and advised you to call them back next week Monday between 8:00 AM and 12:00 PM. When are your FUD & FUT?
The next Monday at 6:00AM
You called a practice in Florida and was routed to an IVR, which provided the office hours from Monday to Friday, 1:00 PM to 5:00 PM. Someone answered the call, but she put the line on hold as she's busy. After more than 5 minutes, the call got disconnected with no information that was obtained from the live representative. What are the correct FUD & FUT?
3 business days from from the call was made at 10:00 AM
You called a practice in Sacramento, and the practice POC asked you to call back after lunch. Their office hours are from 8:00 AM to 5:00 PM, and they take lunch from 1:00 PM to 2:30 PM. What are the correct FUD & FUT?
The same day at 3:00 PM
You made a follow up call to the office in Helena, MT to confirm when they will send the medical records and how. The practice POC advised that they cannot submit the medical records without the approval from the manager. Hours of operation from 10AM to 3PM. What are the correct FUD & FUT?
Three business days from when the call was made between 9AM to 2PM
You called a practice in Illinois. All pertinent information was verified. Office hours start at 9:00 AM. However, POC mentioned that they are affiliated with a managed copy service. Rebuttals were provided, and facility ID was obtained. When are your FUD & FUT?
The next 14 business days at 7:00AM
You called a practice in New York. The practice name, address, and provider on file were verified. However, there are no records of the patient on their system. Confirmed that the provider has no other practice.
2 business days from t from the call was made at 6:00 AM
You called a practice that has been unresponsive (always routed to voicemail) ever since. You called twice: 8:30 AM and 11:30 AM. The practice's operational hours are from 8:00 AM to 4:00 PM; they take lunch from 12:30 PM to 2:00 PM. What are the correct FUD & FUT?
Three business days from the day you called at 2:30 PM or 3:00 PM
You called a practice in Idaho, and the practice POC confirmed the receipt of the request with the reference ID number; however, records are being reviewed by the practice manager. You were asked to call back 2 weeks from today. What are the correct FUD & FUT?
Two weeks from the call was made, FUT is the practice opening time.
You called a practice in Minnesota. The phone was just ringing but no one answered. No option to speak with someone or leave a message. When are your FUD & FUT?
The next 3 business days at 7:00AM
You called a practice in Virginia. The receptionist said that the medical records POC is not in today (supposed today is Thursday). She will be in the office on Fridays from 10:00 AM to 2:00 PM. The receptionist provided you the phone number and name of the POC. What are the correct FUD & FUT?
The next day at 7:00 AM
You called a practice in Long Beach to confirm receipt of the request. The practice POC provided you with the reference ID number and committed to uploading the charts to our portal 49 days from the day you called. What are the correct FUD & FUT?
30 Days from the call was made, FUT is the practice opening time.
You made a follow up call to the office at Cheyenne, WY to confirm when they will send the medical records and how. The practice POC advised you that the charts will be sent on November 8. They also requested that further calls from us in the future be made after lunch. What are the correct FUD & FUT?
Salesforce-generated date at 12 PM
You called a practice in Arkansas. The call was routed to an IVR and mentioned the office hours Monday to Thursday, 11:00 AM to 3:00 PM. The call was routed to a voicemail box, and you left a detailed message. When are your FUD & FUT?
The next 3 business days at 9:00AM
You called a practice in Kentucky. You spoke with the medical records POC and confirmed they received the request. She provided you the reference ID. All other pertinent information was obtained. Charts will be sent via fax with no fee on December 16, 2024 (supposed today is November 4, 2024). Office hours are Monday, Wednesday, and Friday from 3:00 PM to 6:00 PM. What are the correct FUD & FUT?
December 4, 2024 at 12:00 PM