ATT Service Desk
Trivia
Trivia
Who is our first RTA
Bonnie Gumarang
What is the ATTUID of TL DEO
dv546y
The First Person who was Awarded in our Engagement "I am Star"
Sally Mae Kristine Santos
What is our tool used to be in call queue?
Webex Contact Center
"Your account does not specify a meeting type. Please contact your administrator."
This can be resolved by simply submitting a _______________ request thru Erica for Employees.
Webex Host Access
Name the Three Level 2 that visited our office
Avinash, Ranveer, Siddalinga
Virgilio Villar Viaña
Who is awarded with 2 work from home last month?
Kervi Espenida
From the alarm text what command should be used in putty?
alarmText = VGOther:Unstructured:172.17.10.40 SYSLOG: %ETHPORT-5-IF_DOWN_LINK_FAILURE: Interface Ethernet102/1/39 is down Link failure COMMENT=Changing Interface Down events to Critical events for Nexus 7K\.
Show interface Ethernet102/1/39
What is the reference number for Call ME from EMEA?
+44 203 481 5238
Akoma presented BOA, what is her last name?
Akoma Anomu
Who is our former Operation Manager?
In the Mr. and Mrs. Service Desk event, what is the title of the song Rachelle sing?
You Raise Me Up
Which cisco device model should never be factory reset as part of the resolution process due to the unique configuration?
769X
"To schedule an online meeting for this host, you must obtain scheduling permission from the host on your meeting service Web site." What delegate permission should be requested.
Delegate permission on Webex site
What is the Official "Date" of approving our WFH Setup
September 13, 2024
Give the complete name of our COH.
Irma Linda Vergara Ricarse
What wave John Vincent Adion included?
Wave 6
To change any user ITN from old to new please send out an email to _____________________
This ITN associated with users AD profile, so whenever we get such request intimate IBM provisioning team.
cloudvoice@ibm.com
For Webex Corp Mobility issues, what remedy queue needs to be routed to ____________________.
APPS-CORE-OPS COLLABORATION CLIENT SUPPORT-GLBL
If Akoma presented in BOA, who presented CHCS (Kitty Session)?
Jonathan Vachon
Who is our CEIU (Senior Services Head of the Philippine Customer Experience Integrated Unit)?
(She manages all Service Desk Engagements and Sleep Number)
Patricia Victoria Calope
Who is the first agent that did work from home?
James Carlo Ponce (During Typhoon)
Regulated status is determined by the
_____ code on their AD profile. Webex Automation uses this value to set up the Webex account.
BA17v2
Webex Chat Restriction: Users who are DG _____ are restricted from having Chat in Webex
DG.iwibk