Chapter 12 vocab
Chapter 11 grammar: Modal verbs
Chapter 11 communication skills: Phrases for tele-conferences
"I'm feeling lucky": vocab from anywhere in the
Business Result book
"I'm feeling lucky": grammar from anywhere in the
Business Result book
100

These two words both express worry or uncertainty.

What are [concerned / worried / nervous / ambivalent / anxious / apprehensive]?

100

This modal verb means that something is obligatory.

What is [must / have to]?

100

This phrase can be used to express that you understand what someone is saying to you.

What is [Yeah, that's clear. / OK, I've got that. / OK, I'm with you.]?

100

This sentence (from chapter 10) can be used to ask for a favour.

What is [The thing is, I'm looking for someone to... / Could you put me in touch with... / We are looking for... and I wondered if...]?

100

This is an example of the present perfect continuous.

(example) What is "I have been working on the project for weeks."?
200

According to the article in chapter 12, these are the names of three groups of people with different attitudes to change.

What are "the supporters", "the ambivalent", and "the opponents"?

200

This negative modal verb completes the following sentence: "They offered me a free upgrade, I ___________ pay for anything."

What is "didn't have to"?

200

This phrase (from chapter 11) could complete the following sentence when explaining a procedure: "____________ plan regular meetings to discuss things with the team."

What is [you must / it's a good idea to / you need to / what's useful is to / it's essential to]?

200

This adverb can be used to describe the word "impossible".

What is [totally / completely / absolutely / really]?

200

This is an example of the first conditional.

(example) What is [If I see her, I'll tell her you said hi.]?

300

These two adjectives from chapter 12 are often followed by the preposition "to".

What are [antagonistic / receptive / resistant / committed / ambivalent / hostile]?

300

This negative modal verb means that something is not possible or not allowed.

What is [can't / aren't allowed to]?

300

This phrase (from chapter 11) expresses that you haven't understood what was said by someone in a tele-conference.

What is [you're very faint. / you're breaking up. / I can't hear you. / There's an echo on the line.]?

300

This word is the title of chapter 8 and refers to when a company hires another company to do a specific part of their business (such as their IT department or sales department)

What is "outsourcing"?

300

This is an example of the passive.

(example) What is [Thousands of people are employed by the company.]?

400

This verb, starting with A, means "to cause a change in someone or something".

What is "to affect"?

400

This negative modal verb expresses a lack of obligation.

What is [needn't / don't have to]?

400

This phrase is a common way for people to state their name when answering the telephone.

What is [John speaking. / This is John speaking.]?

400

This is a synonym for "logical", it describes someone who uses their head to make decisions.

What is "rational"?

400

These are two possible ways to form future sentences in English.

(example) What is [the will future / going to future / present progressive for future plans / simple present for timetabled events]?

500

This phrasal verb means "encounter" as in the following sentence: "we encountered a few problems"

What is "run into"?

500

In the standard meaning, this modal verb means that something is a good idea, but it can also mean that we expect or guess something to be true (e.g. it can complete the following sentence: "the weather ______ be good tomorrow")

What is "should"?

500

This phrase (from chapter 11) is used when you're not sure if your listener understands you.

What is [Are you with me? / Is that clear?]?

500

This word is the noun form of the adjective "generous".

What is "generosity"?

500

This sentence is an "indirect question" of the following: "How long will it take?"

(example) What is "Could you tell me how long it will take?"?
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