REG CC
Is a new account a Reg CC hold?
Yes
What are the acceptable forms of ID to open a new account?
Driver's License, State ID, Passport, U.S. Military ID, U.S Veteran ID, Tribal ID Card
Does Argo and Verafin occupation have to match?
YAAAAASSSSS!!!!
How much does a check have to be to use the non-customer cash checking list?
$1,000 or more
Is a Reg CC hold placed on the first $5,000?
No, Reg cc hold is placed on the first $5,525.
What is the current promo code when opening an account?
SB1
How to remove dormant status on an account?
Customers CRM, New activity, Service Session, Dormant status change.
Do all payees have to be present to cash a check?
Yes
Blake is depositing a check for $3,000. He has over drafted his account for 6 or more days in the last 6 months, what Reg CC hold should be placed on his account?
Repeated Overdraft
What is appropriate proof of address for a new account?
Current utility bill, Current paycheck, Current Residential lease, Current insurance policy (auto or home declaration page only), and ITIN Letter.
When changing account type do you get a new account number?
No
What is considered next day items?
Treasury check, Cash, on us check, US Money order, Cashier Check, and State or Local Government Check.
Can you open a new account with an Employment Authorization card?
No
If a customer wants the account activity for the last 7 days, would you provide a bank statement or activity statement?
Activity Statement
What's the procedure for a large deposit hold on a non-next day item?
$225 Available Immediately
Next $5,300- 2-day hold
Remainder 7 business days
Billy is 15 years old and wants to open a checking account. Does a parent or guardian have to be on the account with him?
Yes, Billy will be the primary account holder. His parent/guardian will be the joint account holder.
What information do we use to verify a customer?
Inquiry ID Code, Address, Social, DOB, Last transaction.
Does a customer need an ID to send a Wire?
Yes, a form of acceptable ID has to be attached to all wires.