Architecture
ABC (Always Be Closing)
DIY
Call Queues
Nope!!

100

Genius is built on this public cloud

What is GCP (Google Cloud Platform)

100

This is the price of  1 Genius Contact user/seat.

What is $24.99 / month?

100

It is a required field to create any user and is also used at login.

What is an email address?

100

This routing strategy is available in queues but not call groups.

What is round robin?

100

These cannot be used to make/receive Genius calls.

What are IP Phones?

200

Genius softphone is based on this open source project.

What is WebRTC?

200

This is the minimum duration of a Genius contract

What is none / month-to-month.

(No long term contracts - EVER.)

200

One of these roles must always be assigned to any Genius user

What are Admin and Agent?

200

Agents can use this status to stop receiving calls from a queue.

What is Pause?

200

This browser is cannot be used to login to Genius.

What is Safari?

300

These are two primary advantages of being a native cloud based service.

What are [scalable, reliable, global, secure]?

300

These are the names of two current Genius customers.

What are ...

300

An admin can configure this to play prompts to inbound callers and route their call based on digit presses

What is a Virtual Attendant?

300

These are three types of Supervisory monitoring functions available for calls in a queue.

What are Barge, Monitor, Whisper?

300

This is currently a way to order Jetpacks but not Genius

What is Cart ( orders.avoxi.com)?