Architecture
Genius is built on this public cloud
What is GCP (Google Cloud Platform)
This is the price of 1 Genius Contact user/seat.
What is $24.99 / month?
It is a required field to create any user and is also used at login.
What is an email address?
This routing strategy is available in queues but not call groups.
What is round robin?
These cannot be used to make/receive Genius calls.
What are IP Phones?
Genius softphone is based on this open source project.
What is WebRTC?
This is the minimum duration of a Genius contract
What is none / month-to-month.
(No long term contracts - EVER.)
One of these roles must always be assigned to any Genius user
What are Admin and Agent?
Agents can use this status to stop receiving calls from a queue.
What is Pause?
This browser is cannot be used to login to Genius.
What is Safari?
These are two primary advantages of being a native cloud based service.
What are [scalable, reliable, global, secure]?
These are the names of two current Genius customers.
What are ...
An admin can configure this to play prompts to inbound callers and route their call based on digit presses
What is a Virtual Attendant?
These are three types of Supervisory monitoring functions available for calls in a queue.
What are Barge, Monitor, Whisper?