Daily Tasks
What is the first thing coaches should do after clocking in on Splashtrack?
Logging into Five9
Who was the individual that came up with Attendance Recovery?
Rebekah Richards
What percentage for tier 3 earns you the top tier bonus?
70%
What is the Activated Date also known as?
Enrollment Date
What disposition do you assign if the student wants you to call them back?
Call Back
Where do you check your unread text messages for the day?
Converse Desk
Joanie- What is her job title?
VP of Human Resources
When is the GA Carnival?
July 9th
Prior to making a call, what setting do you need to verify?
The campaign is in outbound
What disposition do you assign if the student hangs up on you?
ATC- No Answer
When submitting for a deactivation, what are the two items you need to complete prior?
The Engage Exit reason & the Exit Reason
Who are the 2 Co-Founders?
Gregg Rosan and Rebekah Richards
What is the difference between a coach and a tutor?
A coach is a more wide-reaching approach that can help with organization, time management, and resources where as a tutor helps a student with a specific class
What is the difference between a warm and cold transfer?
Warm you speak with the coach prior to transferring and cold it transfers just like an inbound call
What disposition do you assign after talking to parents about Mental/Emotional Health?
PC-Behavioral Health Resources
If you have a google meet with a student what do you need to do in the Google Meet?
Record the Meeting
Fernando- What is his new little girl's name?
Navy
How many hours of PTO do you earn each pay period?
3.33 hours
What is the best way to connect with the school district?
LEA & Program Manager
What disposition do you assign after talking to a parent about accountability for consistent engagement & how to learn remotely?
PC-Academic Strategy
What document is utilized to organize a student's support needs?
Continuous Learning Plan (CLP)
Nikki- What is Nikki responsible for as the Director of Student Services?
Determines processes and regulations for the department
Name the states each manager is over.
Vince- NM, TX
Fran- SC, AR, CA
Sam- MI, OH, LA, (AZ?)
Eli’Ana- NM
Katie- SC
How do you personalize bulk messages?
Merge Fields
What disposition do you assign after supporting a student with Coursework Access?
SC- Technical Support Course Access