Everyday
Record a detailed reason in your log as to why you couldn't finish the checklist
How often does the checklist need to be completed?
What do you do if you couldn't complete the checklist?
100
Trash, belongings, loud noise, work orders, bikes parked in non-designated bike areas, propped doors, etc.
Name 5 things to look for when doing rounds?
100
The resident's email. Then they will get notified as soon as you place the work order AND they will get the survey.
A resident comes to you and reports that their clothing rack is broken. When filling in the work order whose contact information should you put?
100
Within 10 minutes. But missing a call should be rare.
If you miss a call from the on call phone for some reason, how soon should you call back?
100
Flip the chart to closed
When you leave the office for the day, what should you do?
200
All the logs from when you last worked.
Helps you to know what's going on in the hale.
If you last worked on Tuesday and it is now Thursday, what logs should you read when you start working?
Why is it important to read past logs?
200
Don't act like you didn't see it! Ask them to get off of each other and be mindful of others around them.
You see some people sitting on each other in the lounge or outside of hale 9. Occasionally they kiss. What do you do?
200
Find the work order number. Call housing and follow up with Jen and give her the work order number or email her. Or give the HC the work order number and I will follow up.
What is It has been almost 4 weeks since you put in a work order for a resident. The resident has come to complain to you about it. What do you do?
200
Kitchen, Lounge, Laundry
When doing rounds at 11:30 PM what 3 things are you supposed to clean and tidy?
200
I can give you a temporary key for a couple of days to give you time to either find your card or replace it.
Please bring it back or you will be charged $5.00"
A resident cannot find their student ID anywhere. It is past business hours and they are not able to get a new ID. What do you do?
300
Start your daily log, read past daily logs, rounds
What are the first 3 things you should do when you start your shift?
300
Direct them to 675-3211 OR submit a ticket work order for them through the office of information technology site.
A resident comes to you to report that they cannot get a wifi signal in their room. What do you do?
300
Place a work order, call Security (they will call the on call maintenance), log your work order and follow up with the resident to let them know Maintenance is on their way. Let them know to notify you if they don't come within the hour.
It's 7:00PM. You get a call from an upset resident because her all their electricity has shut off in their room. What do you do?
300
On call log.
Everything you did: your rounds, what you cleaned, any lockouts, any phone calls. Just as important as a daily log but the only difference is you don't need to log constantly
What is another important on call duty that needs to be done every morning by 9:00AM?
What should be included in this?
300
Tell them to please turn it down.
24/7 and any music, singing, etc. should be at a reasonable volume and not a disturbance to others
It's not quiet hours but you can hear someone's bass from where you are working in the office. What should you do?
Define courtesy hours
400
Check and read past emails and documents on the google drive
After reading the logs what else should you do to see what has been going on in the hale?
400
Call ACLS.
Call CDC.
The lounge printer is out of ink. What do you do?
The office printer is out of ink. What do you do?
400
1. Try your key
2. Re-encode their key
3. Update the lock
4. Open the lock
5. Place a work order then Call housing with the work order # to call the locksmith
A resident comes to you because their card won't let them into their room? What do you do?
400
2 freebies then either the option of 1 hour of CS or $10 fine.
Goes back to 0 at the beginning of the next semester
What is the lockout policy?
Where do you record a lockout?
If we are recorded lockouts should we be holding residents accountable to the consequences?
400
False- emergencies do happen even in church. If the sacrament is being passed, please wait until it is over and step outside to return the call.
When you are on call it's ok to not answer the phone if you are in church? T/F
500
Who you talked to, what you talked about, what you did each day
no longer than 30 minutes in between
What 3 things do you record in your logs?
How often should you be logging?
500
rounds, pick up fallen clothes from the line, clean kitchen, clean laundry rooms, clean entry way
Name 5 things off of your daily checklist?
500
Perez
Paul
Fehi
Chance
What is the name of our maintenance men for the hales?
What is the name of our custodians for hale 2?
500
Sorry 'bout it!
You know when your ID is going to expire. Please plan ahead next time. You can either do 1 hour of CS or pay a $10 fine.
A resident has used up all their lockout freebies. They say they are locked out because their ID is expired and it's not their fault. How do you respond?
500
I'm sorry I can't give out that information. But I can return it for you.
A friendly guy walks into your office and says, "Hi! I borrowed John's bike pump and need to return it to him. Can you tell me which room he lives in?"
What is your response?