Psychological Safety
What’s one action that helps create psychological safety in a conversation?
Listening without interrupting, making eye contact, and being present.
What are the 3 D's we want to avoid in difficult conversations?
Deny
Deflect
Defend
What are the benefits of starting questions with "what"?
Open-ended, nonjudgmental questions that expand thinking.
Why is psychological safety essential in a difficult conversation?
It helps people feel safe enough to speak honestly and take risks.
What’s an example of a "deflect" statement during a conversation?
“I’m not the only one who thinks that.”
What’s a question you can ask if you notice there is a lack of "skill"?
“What knowledge or support would help you feel more confident?”
Name two nonverbal ways to promote psychological safety.
Open and relaxed body language.
Consistent eye contact.
What’s a way to redirect when someone "denies" what you share with them?
“We may have different perspectives. It’s important that we focus on...”
What's a question that can help uncover limiting beliefs?
“What belief might be holding you back from moving forward?”
What happens when psychological safety is missing in a relationship or culture?
People shut down, hide their true thoughts, or avoid contributing.
Why does "defensiveness" often block progress?
It focuses more on proving a point or determining who is right and wrong, rather than taking action and finding solutions.
Write a “What…” question that invites collaboration.
“What ideas do you have to move forward?"
How does vulnerability contribute to psychological safety?
It builds trust and models openness for others to follow.
What's a redirect response to this statement: “I’m not the only one who thinks this!”
“Thanks for sharing. Let’s come back to what can be done in this situation."
How can powerful questions shift someone’s energy in a conversation?
They reduce defensiveness and invite curiosity and ownership.