General Hospitality
The acronym PMS stand for?
What is Property Management System
What was the first industry to use Revenue Management?
What is Airlines
ADR
What is Average Daily Rate
This hotel from Alfred Hitchcock's renowned horror film Psycho
What is the Bate's Motel
The "R" in SMERF refers to this market.
What is religious?
What is the 10 and 5 rule in hospitality?
When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. When customers are 5 feet away from you, greet them verbally.
________ is the practice of optimizing revenue by adjusting prices and availability based on demand and market conditions.
What is Yield Management
BAR
What is Best Available Rate
This is the Hotel Resort where Cher, Celine Dion and Adele all have done residencies
What is Caeser's Palace
What is the term for the process of identifying and attracting potential customers in hotel sales?
What is lead generation
Which hotel chain introduced the first-ever hotel loyalty program?
What is Hilton Hotel Chain
How is RevPAR calculated?
What is daily room revenue/total rooms available.
RFP
What is Request for Proposal
This is the hotel franchise that uses the slogan "We will leave the light on for you"
What is Motel 6
What is an open ended question & give an example
what are questions that cannot be answered with a simple 'yes' or 'no'
What was the first Marriott owned business?
What is a root beer stand
_______________ is a revenue management term, which is calculated by room revenue minus expenses, divided by the total rooms available.
What is Gross operating profit per available room (GOPPAR)
OTA
What is Online Travel Agency
This movie stars Jack Nicholson's as Jack Torrance who goes mad murderer at the Overlook Hotel.
What is "The Shining"
What are NFB?
What are needs, features, benefits
What year did Lafrance open their first family restaurant?
What is 1955
What does STAR stand for?
What is Smith Travel Accommodations Report
GOPAR
Gross Operating Profit per Available Room
This Hotel/Resort in San Diego was used to film Some Like It Hot.
What is the Del Coronado
What are the four main segments in hotel sales?
What is transient, group, contract, and wholesale