I miss Kahoot!
What dates will Adcentral sunsets occur?
Sept. 15th and 29th
f a job is posted in Denver, what is a requirement?
Salary
How do you view sub-accounts in Salesforce?
Account Hierarchy
Advertiser contacted Indeed about post a job:
I had a budget of $500 per month but was charged $75 PER APPLICATION this is outrageous! Fix this NOW!
How would you resolve this for the client?
all answers are correct:
-CPA does not acknowledge BEB!
-Call client and explain value of CPA
-Email client with information on CPA, CPC
-run ishbook to see if client can be opted out or is hybrid, advise on opt out or posting daily
How do you calculate conversion rate and what is our KPI goal?
Impact covered accounts/simple covered accounts
50%
A new test has been created for Indeed Interview. Did we add or remove a waiting room for job seekers in this test?
Remove
To raise the visibility of a job that is hitting a rule as a false positive, what kind of ticket should I create?
Visibility Request
What payment information is now viewable in Salesforce?
Insertion orders
Advertiser contacted Indeed about candidates:
"I posted my job last week and I've received ZERO candidates. I will be taking my business to ZipRecruiter!"
How would you address the clients concerns?
All answers are correct:
-Check job visibility, hiring insights, optimizations for role
-call/email client to review post
-review job performance metrics with client
How do you check your work rate for Blue Value Preventative Churn opportunities ONLY in Einstein?
Account management-->filter opps to only PC opps
What is the new name for a Select Branding Bundle?
Employer Branding Hub
Where should I go to submit a feed/source approval ticket?
WALDO
What are TWO of the many high impact changes for Adcentral, reviewed in our last Town Hall?
Only 2 responses needed to get points:
Claimed company pages, account search, sending emails in SF, ATS information, claimed sources, log in as advertiser
Advertiser contacted Indeed about Review:
Hello, a previous employee left us a review. They are claiming that our response is singling them out and discrimination. Is there a way to edit our response?
Send review removal request and policies/guidelines for reviews
submit request on their behalf if appropriate
advise on responding to review
What does P.I.T. stand for and what revenue does this track?
Product Insights Tool--all non-SJ revenue
When can 100% of users explore the beta test for Analytics 2.0?
September 19th
TRUE or FALSE: If a customer is in violation of the One2One Policy, the CS rep will receive a QUAL ticket notifying them of this violation to allow for correction, ahead of any job content being set to nowhere. The reps will then have 5 business days to work with the client to remedy the jobs in violation.
FALSE: 15 days
What type of non-billing information can be edited in salesforce now?
Advertiser contacted Indeed about Astronomical charges to our account:
Need to speak to you immediately regarding astronomical charge for posting at Indeed - - anywhere from $500 to $900 per DAY!!! We are not going to pay this. Call me NOW!
Call client!
Review charges, refund if appropriate
Review CPA/billing with client. What was new regarding this spend? What is coachable?
I have a retention goal of 79%. What is the over/under to be within meeting, above, and exceeding expectations?
+/- 5%, 10%, 15%
What is the full name of the gentleman who does our global product updates videos?
Phillip Glombik
Which tool will show a list of all jobs in your book of business that are "nowhere"?
Einstein--you little genius!
What TWO fields in the account information tab are still "view only" in salesforce?
Verified Phone and Account Email
Advertiser contacted Indeed about job seeker:
Can I block a job seeker from applying to my ads?
variations of: no a job seeker cannot be blocked, indeed is a job seeker platform. We can report a job seeker for inappropriate behavior but not from applying to roles. Advise client on our policies for behavior on Indeed and submit CQUAL ticket if needed.
If my retention goal is at 82% and I'm currently at 79%, will I meet expectations? Where could I look in salesforce to figure out which accounts to focus on?
no-- 80-90% has to be within 2.5%
Lots of answers could work for this--Revenue tab on Einstein dash