Situations
A 2022 MY vehicle with a branded title needed a new headlamp. The customer bought a new headlamp that was replaced by a dealership. Two weeks later, the headlamp stops working again. Is the new headlamp covered under warranty?
Yes, the second headlamp was purchased by the customer after the Branded Title was placed, therefore we can approve a part warranty.
How many points would you lose on a Quality Review for making the incorrect decision on a PRA?
8 points
Bulletin #20-NA-138: Warranty Administration - Engine and Transmission Assembly Replacement (U.S. Only) tells dealers to contact who for any assemblies currently on restriction such as select transmissions, gasoline and diesel engines or assemblies that are part of an exchange program?
Product Quality Center (PQC)
Who is responsible for picking up Inbound Emails after 5 pm?
EVERYONE! Technically, everyone is responsible to pick up emails all day, every day no matter who is assigned to work them.
Per PIT6374, what type of vehicles might have Front Turn Signal Inoperative?
Cadillac Escalade 2025-2026 and
Cadillac Escalade ESV 2025-2026
How many points do you get for attempting to complete your assigned claims 75% of the month?
10 points
Per Bulletin #20-NA-138: Warranty Administration - Engine and Transmission Assembly Replacement (U.S. Only), dealers working with the PCC on GM Performance Part repairs, or to reimburse Independent Service Centers (ISC) for assembly repairs, must continue to follow the what departments existing PCC processes?
Powertrain Contact Center (PCC)
When do your unused PTO Hours Expire?
December 31. USE THEM OR LOSE THEM!
Passenger side automatic step (B3L) does not extend and the vehicle is out of B2B Warranty. What verbiage should be used when returning the PRA?
Reject as Out of B2B but also coach that all parts are available separate. DO NOT USE PART WARRANTY VERBIAGE
How many PRAs do you need to average per day to get a bonus on your Quality Review?
40 PRAs
PIT6465 refers to issues for what condition?
DRL LED Strip Flickering for the 2026 Chevrolet Equinox, Tahoe, Suburban and 2026 GMC Terrain, Yukon and Yukon XL. **Please take note of the Build On Dates.
Dealer submits a PRA and states: During PDI inspection found that the dash pad on the driver side was gouged, noted when driver picked up at LDS Facility and was noted when dropped at dealership. Is a PRA required?
This PRA should be rejected back telling the dealer to submit using the website for dealers to enter all Damage in Transit claims.
- Any damage that happens prior to getting to the dealership needs to be submitted as DIT.
How many points will you lose on a Quality Review if you forget to add the time an email was received that helped you make a decision on a PRA?
2 points
What is the bulletin that tells dealers who to contact for Tire PRA assistance?
20-NA-159 AND 18-NA-306
18-NA-306 states: Note: Tires follow a separate process and are not reviewed by the CSMT PRA team. Please refer to Service Bulletin #20-NA-159 Warranty Administration - General Motors New Vehicle Tire Warranty Program for information on tire PRAs. (22-NA-106 in Canada).
Start Times
Please make sure you are ready to work at your scheduled start time. That means all programs are open and you are picking up PRAs.
Dealer submitted pictures of a headlamp that clearly has water inside. In the full view of the vehicle, you can see the entire vehicle is wet and there is snow still on it. What verbiage do you use when returning the PRA?
Approval verbiage. If the concern is clearly visible, it doesn't matter that the rest of the vehicle might be wet.
How many points is each PRA reviewed worth toward your total score?
18 points
Bulletin 24-NA-202 - North American Charging Standard (NACS) DC Adapter Warranty Claim Information tells dealers to use what LOP and Transaction Type when submitting for NACS Adapter Replacement?
LOP 0603368 and Transaction Type ZPTC (Parts Over-the-Counter)
Virtual Gym
Morley offers all their workouts virtually using Zoom. Classes are offered at 12:15 pm and last a half hour Monday - Thursday. The gym calendar is on the MoFit page in Monte or I can send it to ya