Celebrity Brand
Retreat
Traveling
Dining
And more
100

What are the pool hours?

7:00 AM to 8:00 PM Weather permitting

100

Concierge class has access to Luminae and Blu venues. True or False

False

100

What is the price for a Premium Wi-Fi package and a Basic Wi Fi  package per person / per day for 1 device ?

Basic Wi-fi Deactivated; no longer available for sale in My Celebrity Cruise or onboardRemains part of All Included

Premium Wi-Fi (1 Device): $29.99 per person/per day 1 login, 1 device

100

Where can I find the complementary beverage options that we offer to our guests? 

General Beverage Information CEL 

Available Beverages Section 

100

How many Club points per night does a Captains Club member get for sailing Veranda Category?

3

200

According to KD, the Millennium and Solstice Series verandas will be Infinite Verandas after the Revolution process. 

True or False?

False

200

 Mention at least 5 benefits of being an Aqua Class guest (premium stateroom)

Personal SPA Concierge Binoculars included

VIP Spa tour on embarkation day

Welcome Bottle of Sparkling wine 

Designated Dining venue Blu 

200

Will All Included guests still receive Basic Wi-Fi onboard?

Yes, guest that booked the All Included rate will receive Basic Wi-Fi.

With All Included, every cruise booking will now include a Basic Wi-Fi package per person, up to two devices per stateroom

200

Suite Guest may invite a family member to dine with them in Luminae for a charge of:

Breakfast $10 p/p

Lunch $20 p/p

Dinner $30 p/p

Kids and under are free

200

My guest is a USA Citizen and is traveling in a Canadian Sailing, Can he travel with an ID only?

Valid passport book is required.

300

All the codes for the Celebrity SOLSTICE Series Ships

SL/EC/EQ/SI/RF

300

What's included in The Retreat experience?

Private restaurant: Luminae at The Retreat

Exclusive lounge: The Retreat Lounge (or Michael's Club, on non-revolutionized ships)

Exclusive sundeck: The Retreat Sundeck (on Edge Series and revolutionized ships)

Dedicated team of attendants, concierges, and butlers

Premium drinks premium Wi-Fi


300

I will be sailing on the Celebrity Infinity, Do you know where is the Internet Café (I lounge) located?

Deck 9

300

What will be the fee per person for having dinner at the Magic Carpet ?

A la carte pricing 

300

In our reservations system the tier codes in the Reservation System are :

review - X

Classic - C

Select - S

Elite - E

Elite Plus - Y

Zenith – Z

400

The Super category for these stateroom codes (UV / SV / DV ) is:  

Veranda

400

Which ships have the Michael´s Club available?

What are the services offered?

Michael's Club is available available on IN, CS, SL, EC, RF. 

  • Michael's Club is an exclusive lounge for guests of The Retreat (selected VIP’s).
  • Each lounge has a dedicated Retreat Concierge The Retreat Concierge provides personalized service 
  • The lounge is available to guests 24/7
  • Continental breakfast is offered daily.
  • Complimentary beverages are available in the lounge throughout the day and into the evening hours.
400

How many days in advance I can process my Online Check-in? 

Check-in will begin 45 days before sailing and is available up to 3 days before the sailing date.

400

My guest is sailing in the Celebrity Apex for a Christmas sailing, What will be the price for the Holiday Dinner?

Specialty holiday menu options:

Christmas Eve & New Year’s Eve Menu: Available only during Christmas Eve & NYE.$150.00/pp +20% gratuity (Pre-cruise – MCC 5% discount)

Child pricing is the same as adults. Infants are free.

400

When a Captains Club One upgrade category is not applicable?

When a guest is a Preview tier.

Suites excluded.

GTY categories are not applicable.

After the reservation is created.

Not applicable on holiday Sailings (Christmas and New Year)Price programs restricted. Simply Sail, Exciting Deals, Travel Agents Rates, Interline, and Employee Rates.

500

Which ships don´t have an Ultra Veranda Category ?

Ultraveranda Category UV 

EG/ AX/ AT / SI

500

Which suites have Unlimited Complementary Specialty Dining? 

Iconic Suite

Edge Villa

Reflection Suite

Signature Suite

Penthouse Suite

Royal Suite

500

Up to when I can book my transfers to the pier?

Transfers are generally closed 5 days prior to sailing.

 

500

Can a guest bring non-alcoholic beverages onboard? 

Where can I find that? 

General guidelines in the General Beverage Info CEL  Section 

500

For _________ and other selected cruises, the infant must be at least 12 months old as of the _____ day of the Cruise.

For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or Cruisetours, the infant must be at least 12 months old (or 365 days) as of the first day of the cruise.

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