I am the person responsible for first fill counseling at CVS Pharmacy
Who is the pharmacist
100
The number of days in which after a prescription is filled in which a new script opportunity is identified
What is Day 8
100
Every week, as part of our Patient Care offering, your store contacts select customers who have ?????, and offers to refill their prescription(s) so they can remain on therapy.
What is past due scripts
100
The ReadyFill® program automatically refills enrolled prescriptions ?? days prior to their refill due date
What is 3 Days
100
Measures positive patient outcomes during the gaps in care consultation
What is Patient Counsel Success Rate
200
I am the person responsible for notifying the pharmacist when it prompts at POS
Who is the technician
200
I should make at least two call
attempts to speak with the patient about the
original fill of a medication in the Waiting Bin
Who is the Pharmacist
200
? out of ? people who start a maintenance medication will discontinue their treatment within one year
What is 3 out of 4
200
ReadyFill® addresses a primary root cause of ???
What is non adherence
200
No one looks at this on the KPM
What is pharmacy advisor
300
The target for this metric is 66 percent
What is First Fill Counseling
300
If the patient’s phone number is invalid, check
the ?? of the new script for an accurate
contact number
What is Hard Copy
300
9-11am and
4-8pm, and on weekdays from 4-8pm
What are the recommended call times
300
*ReadyFill ® success rate does not include prescriptions that were ??
What are prescriptions returned to stock
300
By focusing on the management of these conditions we can improve outcome for our patients
What is diabetes, heart failure and coronary heart disease
400
1 in 3 CVS patients who start on a ?? script will discontinue therapy before the first refill
What is a maintenance script
400
The target for this metric is 65%
What is new script pickup
400
I am the person responsible for making adherence calls in your store
Who is the pharmacy technician
400
I am the person that should be contacted when a refill renewal request is needed
Who is the doctor
400
Access and print this month’s Pharmacy Advisor Monthly Performance Report and create ???plans
based on the action steps provided
What are action plans
500
I must be entered into the register after each first fill counseling
What are the pharmacist initials
500
I am added to the PCQ daily and every morning and remain in the PCQ for 2 days
What are new script pick up calls
500
You are contacted everyweek for having past due maintenance scripts, and we offer to refill your script