What Should I Say?
May The Salesforce Be With You
DUN DUN DUNNNNN!/
SAM I AM
Technical or Not Technical - that IS the question!
GrantSolutions
100

"Our records indicate that your organization does not have an active registration in SAM.gov...."

What is the "No SAM.gov registration email"?

100

A first name, last name and email address is all you need for this. 

Hint: Account Name is DOT - AMJP 

Contact Type is Recipient

What is "Creating a Contact" in Salesforce? 

100

Register your entity here to start doing business with the government

What is SAM.gov? 

100

"I can't get the form to calculate automatically!"*

What is "Technical"? 

*"You must use the fillable PDF for the tables to auto-calculate.  We have attached a copy of the application kit with the fillable PDF for your convenience." Application Kit can be found in General chat-->Files-->Files for Applicants

100

CCR Validation in GrantSolutions validates and confirms that this is active. 

What is SAM.gov/DUNS active registration? 

200

"We are unable to locate an active registration in SAM.gov for your organization without a DUNS number..."

What is the "No DUNS # on form" email?

200

You do this first to assign the ticket. 

What is "update case owner to team lead"?

200

All types of business organizations including sole proprietorships, corporations, partnerships, non-profits, and government entities

Who can be assigned a DUNS number?

200

"I don't see the "Verify Submit" button for my application!"*

What is Technical? 

*Check User Role Authority in GMM to make sure they are listed as Grantee Administrative Official/Grantee Authorizing Representative. Check for active SAM.gov registration. If active in SAM.gov, you can update to correct role authority for submit button to appear. Send appropriate email response listed in FAQ. 

200

Create user names, manage authorities, reset passwords and more from this page.

What is the Manage Persons page?

300

"A new account has been created for you in GrantSolutions..."

What is the "New Account Created - Standard Email Language" email?

300

This is the final step after your incident ticket has been QC'd.

What is "Send Final Email to Applicant" [And close ticket]? 

300

An account is required on this site in order to register your entity on SAM.gov

What is login.gov? 

300

"NEVER give an applicant an answer that doesn’t directly refer them to material which is already provided by the government."*

What is Non-Technical? Also accept: What is the "Non-Technical Golden Rule"?

*Once you have reviewed the applicant's email and searched through the documentation provided by DOT for the program and still have not found an appropriate answer to the applicant's question, provide the Non-Technical Email response in FAQ to the applicant to direct them to DOT for answers. 

300

Be sure to select this organization level when adding a new organization to GrantSolutions.

What is "Applicant User Organization"?

400

"Thank you for your interest in this program.  You will find all of the information and resources for applying to this grant program..."

What is the "Instructions for those interested in Applying" email?

400

Resolution Type: Assistance

Resolution Notes: Created new user account

GS Ecosystem Module: Admin

Category: Login

Sub-Category: New Account

What is "Closed Ticket" status for new application? 

400

$0 

What is the amount you pay for a DUNS number? 

400

"I don't know how to submit my application"*

What is Technical? 

*Provide the applicant with the pdf file located in General -->Files --> Files for Applicants -->AMJP Application Process Overview.pdf. Details on how to submit their application in GMM are listed on pg 2. 

400

 1.Insert the Middle Name or Middle Initial when adding the name

2. Add a dash (-) after the last name and include the company acronym or a short part of the org name. 

What is by-passing the "Name Already Exists" Error? 

500

"You were not listed as the authorized representative for your organization and therefore did not have permissions to submit the final grant application..."

What is the "Verify Submission Button is Not Active" email?

500

Contact Name = Unknown, Unknown

Resolution Type = Closed - No Response

Category = Junk/Solicitation/Unknown

What is "Closing a SPAM/Unknown/Auto-Reply Ticket"? 

500

DUNS is an acronym for this. 

What is Data Universal Numbering System? 

500

DOUBLE JEOPARDY QUESTION!!!!! 

"How do I sign internal forms before uploading my AMJP application?" *

What is Technical? 

*Applicants do not attest to each individual attachment. Instructions on this are located on pg 31 of the application, question 11, specifically part F. By signing this attestation in the application, the applicant is also confirming the validity/accuracy of all supporting documentation. 

500

Using the Entity ID# in GrantSolutions, search under "Org/User Management"--> "People"

Enter Entity ID# and click "Add Person" once organization pops up in search. 

What is "Adding Additional Users to an Organization" in GrantSolutions? 

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