How do I tow?
Is this a Wall Charger?
Rivian Subscriptions & Autonomy+
Digital Key Riddle
R2 Ready?
100
This snippet is required to gather the information needed when setting up a tow?
What is .moats?
100
These are the specific photos needed by the customer to determine if a wall charger meets the requirements for a warranty replacement?
What is
1. A photo of the Wall Charger, showing the entire inside of the unit from top to bottom
2. A photo of the entire electrical panel showing the breaker switches, including the breaker your Wall Charger is connected to.
3. A photo of the Wall Charger installation location, standing approximately 5 feet away and framing the wall to the floor.
4. A photo showing a top-down view of the charging handle (coupler).
100
An Android owner wants to share their vehicle with an iOS user who has an Apple Watch. How many invitations must the owner send to ensure the friend can use both the iPhone and the Watch as keys?
What is Two invitations: One for the iPhone and one specifically for the Apple Watch?
100
The Power of Zero
The Clue: When your screen goes black and the "Low Battery" warning is a distant memory, I am the ghost in the machine. I use the final drops of energy to ensure you aren't stranded, keeping your digital key alive for up to 5 hours after the phone "dies."
What is the phones Power Reserve?
100
This descends completely into the tailgate for a true open-air feel?
What is the Rear drop glass?
200
Not reading this snippet verbatim when towing a consumer vehicle will result in a QA auto-fail?
What is .disc?
200
This is the specific size of the screws located directly under the Wall Chargers faceplate?
What are T20 torx screws?
200
To successfully cast YouTube or Google Cast to the center display, the vehicle must not only be in Park but also have this specific feature active?
DOUBLE JEPARDY
What is the in-vehicle hotspot?
200
The Invisible Tether
The Clue: Without me, the handshake between phone and truck falls silent. Whether you pull me from the sky or from a router in the garage, I must be strong and stable for the pairing to stick.
What is a Wi-Fi or Cellular (Internet) Connection?
200
Where are the Dual gloveboxes located in the R2?
What is in the center and on the passenger side?
300
This workflow needs to be initiated by every SSA4 who received a ‘Vehicle Off Road’ & "Customer Waiting” roadside call for a consumer?
DOUBLE JEOPARDY
What is the B2C Roadside Workflow from ssoc-plymouth-workplace ?
300
What are the steps needed to troubleshoot the Rivian wall charger after a Vehicle Restart was performed and it's been determined that a wall charger reset is needed?
DOUBLE JEOPARDY
What is switch the circuit breaker off connected to the wall charger for 3-5 minutes and turn back on? Ensuring the charger is disconnected from the vehicle.
300
By default, the Performance Upgrade is non-refundable; however, CS can honor a refund request if it is made within this "accidental purchase" window.
What is 48 hours?
300
The Heavy Hitter [DOUBLE JEOPARDY]
The Clue: I am the "Triple Threat" of hardware levels. If a device carries my name, it boasts the trifecta of NFC (Near Field Communication), BLE (Bluetooth Low Energy), and UWB (Ultra-Wideband), granting it the highest level of security and precision in the Rivian world.
What is WCC3 (Wireless Capability Combination3)?
300
Like the R1, the R2 can also perform a full vehicle restart, how do you do it?
What is put R2 in Park, and make sure it's not plugged in. Then press and hold the Park button on the drive stalk and the hazard button on the overhead console for 15 seconds?
Bonus:
For a software restart, place both thumbs on the Haptic Halo wheels and press and hold outward.
400
This is the Priority type when towing a customer from their home address?
DOUBLE JEOPARDY
What is 'regular'?
400
True or False, Media IS required before submitting a Service Ticket/Service request for a Support request home charger replacement?
What is False!
400
Although Universal Hands-Free covers millions of miles, the supplemental notes explicitly state the system will not automatically perform these two critical traffic-control actions, requiring the driver to intervene.
What are stopping or slowing down for traffic lights and stop signs?
400
The Total Wipe
The Clue: When "Mismatched Data" rears its head, you must perform this two-step dance. "Forget" me in the phone's settings first, then delete my ghost from the Rivian App to give the new key a chance.
What is Clearing a Legacy Key / Forgetting the Device in the Phones Bluetooth Settings?
400
Expected to be released in Spring 2026, this Specific R2 Package will be available starting at $57,990??
What is the Performance Package?
500
What is the time limit requirement to determine whether the Manual Dispatch Protocol is needed for a consumer R1 tow?
What is when Agero (Swoop) is unable to locate a provider within 30 minutes of the job creation?
500
What is needed to connect a Rivian Wall Charger to a Customers account and Wi-Fi network?
What is:
1. Mobile Phone,
2. The Rivian App/Rivian Account
3. A stable 2.4 GHz Wi-Fi network within range of the Wall Charger?
4. Bluetooth is turned on
5. Open the account menu in the app (Drivers initials) and choose 'Add gear' and choose 'Wall Charger' after resetting the Wall Charger circuit breaker
6. Stand near the wall charger with your phone then when prompted, swipe up on the screen and start the pairing process.
500
This is the total "Lifetime Purchase" price for Autonomy+ for a customer located in the United States as of 2026.
What is $2,500 USD?
500
The Invisible Doorman
The Clue: I am the "Magic Trick" of the Rivian experience. Because of me, you can keep your phone in your pocket and your hands full of groceries while the door handles present themselves to you automatically.
DOUBLE JEOPARDY
What is Passive Entry?
500
This is where you can access the 12V Battery on the R2?
What is lift up the rear seat bench to access the 12V battery on the passenger side?