S&R HISTORY
WHAT YEAR WAS S&R FOUNDED?
1963
WHO ARE THE FOUNDERS OF S&R?
JOHN ROZEMA & DON STEEVES
"TO ENHANCE OUR RESIDENTS' QUALITY OF LIFE" IS S&R NURSING HOMES WHAT ?
MISSION STATEMENT
WHAT IS THE PREFERRED RESPONSE TO 'THANK YOU" TO ENHANCE CUSTOMER SERVICE STANDARDS?
"MY PLEASURE"
WHICH HOME EMPLOYED MISS CANADA 2018?
HERON TERRACE- MARIA GIORLANDO, RN
WHAT YEAR WAS S&R'S 50TH ANNIVERSARY?
2013
NAME THE 4 DIVISIONS IN WHICH S&R OPERATES IN?
LONG-TERM CARE
SENIORS LIVING
RESIDENTIAL RENTALS
COMMERCIAL PROPERTIES
"IMAGINE A CARING COMMUNITY, WHERE EACH PERSON MATTERS, FRIENDSHIPS FLOURISH, AND LIFE IS ENRICHED" THIS IS S&R NURSING HOMES WHAT?
VISION STATEMENT
ONE WAY OF EXPLORING A RESIDENTS PAST HISTORY AND DISCOVERING WHAT'S IMPORTANT TO THEM IS TO LEARN ABOUT THE RESIDENT THROUGH WHAT AT ADMISSION?
LIFE STORY
WHICH HOME HAS A BACKYARD WITH A PURPOSE?
WESTMOUNT GARDENS
HOW MANY FAMILY MEMBERS SERVE ON THE S&R BOARD OF DIRECTORS?
2
RALPH ROZEMA AND LINDA STEEVES
JOHN ROZEMA ONCE SAID
"_______ WITH OUT PEOPLE ARE JUST______, NO MATTER HOW WELL THEY ARE LAID DOWN".
BRICKS BRICKS
LIST THE CORE VALUES FOR S&R NURSING HOMES
AUTHENTIC
COMMITTED
PASSIONATE
HOW QUICKLY DOES IT TAKE FOR SOMEONE TO FORM AN IMPRESSION OF AN INDIVIDUAL DURING FACE TO FACE CONTACT?
4 MINUTES
WHICH HOME HAS GAINED 79 BEDS SINCE OPENING?
TRILLIUM VILLA NURSING HOME
HOW MANY BUILDINGS HAS S&R CONSTRUCTED SINCE 1963?
100
WHAT DID S&R WIN AT THE 2017 SARNIA KINSMEN CHRISTMAS PARADE?
BEST COMMERCIAL FLOAT
HOW MANY COMPONENTS/CORE AREAS ARE IN THE 2016-2020 S&R NURSING HOMES STRATEGIC DIRECTION MODEL?
4
COMMITMENT TO CUSTOMER SERVICE MEANS WEARING WHAT EVERYDAY AT S&R NURSING HOMES?
YOUR NAME TAG
WHICH 2 HOMES FEATURE A GRAND STAIRCASE?
AFTON PARK PLACE AND ST. ANDREWS TERRACE
NAME 6 OUT OF THE 9 CITIES THAT S&R OPERATES IN.
SARNIA
CHATHAM
KINGSVILLE
WINDSOR
LONDON
CAMBRIDGE
KITCHENER
WATERLOO
GUELPH
WHO IS THE LONGEST SERVING MANAGER AT S&R HOMES?
PHILL STELL, MANAGER FOOD SERVICES
NAME ONE OF THE COMPONENTS/CORE AREAS OF THE 2016-2020 S&R NURSING HOMES STRATEGIC DIRECTION MODEL.
ENGAGED TEAM MEMBERS
QUALITY OF LIFE
TECHNOLOGY ADVANCEMENT
PERFORMANCE EXCELLENCE
LIST 3 WAYS TO DEMONSTRATE CUSTOMER SERVICE IN THE DINING ROOM?
1. GREETING A RESIDENT BY NAME
2. OFFER SECONDS OF COFFEE, TEA, MEAL, OR DESSERT
3. RESPECTING MEAL PREFERENCES
4. ENGAGE RESIDENT IN MEANINGFUL CONVERSATION
5. ASK A RESIDENT IF THERE IS ANYTHING ELSE THEY CAN DO FOR THEM AFTER A MEAL
6. ASK A RESIDENT WHERE THEY WOULD LIKE TO GO AFTER THE MEAL
WHICH HOME WAS THE FIRST HOME CONSTRUCTED BY S&R?
TRILLIUM VILLA NURSING HOME