Sales
When booking an appointment for a new client over the phone, the following pieces of information are required:
Demographic information (any variation of the following accepted): (name, phone number, email etc.)
Credit Card! (Required in answer)
Additional information (any variation accepted of the following): Areas of concern/relaxation vs therapeutic/results vs relaxation
Optimism, Gratitude, Excellence, Consistency & Empathy
Massage Envy's values
These are the 6 different enhancements a client can add on to their massage session for just $10.
Aromatherapy, CyMe boosts, Rapid Tension Relief, Enhanced Muscle Therapy, Exfoliating foot treatment & Exfoliating hand treatment.
When a client calls to book a massage, FDAs are required to ask if they're coming in for a _________ or a _________ massage.
What is relaxation or therapeutic?
How old do you have to be to receive a:
Facial?
Massage?
TBS?
Massage Minimum age:8
Facial Minimum age:12
TBS Minimum age: 8
Name 3 promotions, sales and/or contests we currently have going on?
Mother's Day gift certificates/3 facials for $150, PCA contest, & 40% off discontinued Murad products
We help you, take care of you.
Massage Envy's Brand Promise
Name the 6 CyMe boosts
Firming, Clarifying, Hydrating, Energizing, Renewing, and Purifying are examples of this enhancement.
This service helps to increase flexibility, mobility, and circulation and is performed prior to a massage.
Total Body Stretch
Can minors receive services from the opposite gender?
Yes, a parent/guardian may request and consent to a therapist/esthetician/stretch service provider of the opposite gender through written approval.
Chemical exfoliation pricing:
1. # of prepaids?
2. Intro rate?
3. Non member rate?
4. Add on rate?
1. 2 prepaids
2. $130
3. $170
4. $120
The number of nationwide franchised locations
Approx. 1,200 locations (acceptable answer: 1,300)
Which enhancement(s) require an intake form?
Rapid Tension Relief
Which therapists are certified to do prenatal massages?
Laurel & Tom
What age range does a child need to be accompanied by an adult while receiving services?
*And while in the spa :)
Children ages 8-14 must be accompanied by a parent/guardian at all times while in the location.
*Children under newborn to 14 must be accompanied by a parent guardian at all times while in the location.
A non-member wants to come in for the following: 60 min customized massage with Aromatherapy, followed by a 60 min exfoliating & hydrating back facial session. How much will this client be charged at check out before gratuity is added?
$242.00
We help people feel their best.
Massage Envy's Brand Purpose
For an additional $25, a client can choose to add this special service to their ____ min session.
Hot Stone; 90 min
The number of massage therapists that are certified to perform lymphatic drainage massages.
Zero :)
Bodywork performed in the ______ region or _______ is strictly prohibited for any minor under the age of 18, regardless if a parent/guardian has provided implied and informed consent.
What is the gluteal region or abdomen.
Does everyone deserve bundt cakes?
Yes!!
Total body care at Massage Envy is an integral part of everyone's well-being journey.
Massage Envy's Vision
These enhancements can be offered to clients who come in for a prenatal massage.
CyMe boosts, Exfoliating foot treatment (unscented), Exfoliating hand treatment (unscented)
Name 3 contraindications that may prevent a client from receiving a chemical exfoliation.
Sunburn, expecting/nursing mothers, open wounds, use of topical and/or oral prescription meds, Accutane within the last 6 months, chemotherapy within the last 6 months, facial waxing within the last 5 days, microdermabrasion/Microderm infusion within the last 2 weeks, botox within the last week, any IPL/photo-facials within the last 4 weeks, laster treatment/facial cosmetic surgery within the last 6 months, extended direct sun exposure within the last 5 days, tanning within the last 2 weeks, vigorous aerobic activity on the day of receiving the treatment
What services are not permitted to be preformed on a minor under the age of 15.
Rapid Tension Relief (RTR) or Facial Waxing