Tableside Service Points
What is the time standard a table should be greeted once seated?
What is 45 seconds
What are 3 items employees must provide for a spec uniform?
What are pants, belt, and shoes
Any schedule changes must be submitted and approved by ________
What is Coach
Who is "The Priority"
What is the Guest
_____ are individuals who have an intense desire to be the best. We expect every member of the J. Alexander's team to possess the attitude of a ______.
What is Champion
First round drinks; what are all time standards
What is 1 min non-alcoholic drinks
2 min for any cocktail, glass of wine, or beer
3 min for wine bottle service
The apron must be __________ and __________.
What is spotlessly clean and wrinkle-free.
Champions must park their cars ________ and enter/exit through the ________
What is behind the restaurant and front door
What are the four priorities of a server?
What is 1. Immediate greet/ First round drinks
2. Hot food hot, cold food cold
3. Full hands in full hands out
4. 45 second bus
The platinum rule
What is treat others the way they want to be treated?
Where should a drink be placed?
What is to the right of the guest
How should the tie be tied? (What style)
What is a Full Windsor Knot
What is the punishment for habitual tardiness?
What is termination
What is the Three Tier Station
What is 1. Your station
2. Your neighbors station
3. The entire restaurant
J. Alexander's Creed starts with _____ ________ is the minimum requirement
What is Guest Satisfaction?
What is the time standard for a guest contract
What is 60 seconds
What are the domination's for a spec bank?
What percentage do employees get discounted on food purchased at the restaurant?
What is 40%
What is when they're no longer being used.
___________________
"Each Champion and Coach is unique and should be treated with dignity and respect. It is each Champion's mission not only to ensure that each guest is served they way he/she wants to be served, but also to ensure that each team member is treated with dignity, respect and in a professional manner."
What is the internal guest?
When should the home base server quality check any food item the guests receives?
What is 2 minutes or 2 bites
The three guidelines regarding visible tattoos are ________, _________, and _________.
What are 1. Cannot be offensive 2. Cannot be on the face 3. Must be smaller than a silver dollar.
If you are sick and anticipate being unable to work your next scheduled shift, what are the 3 things you have to do?
What is 1. post your shift on teamworx, 2. use the employee phone list to call and cover your shift, and 3. call-in and speak with coach directly.
When a guest asks where the restroom is, we should always ______
What is walk them to the restroom
What year did the first J. Alexanders open?
What is 1991