Where's the Record?
This professional maintains, retrieves, and manages patient health information while helping ensure records are accurate, complete, and accessible.
What is a Health Information Technician
This professional works with healthcare claims, helping ensure services are accurately represented and submitted for reimbursement.
What is a Claims Specialist
Often the first face a patient sees, this professional may greet patients, answer phones, schedule appointments, and handle front-desk duties.
What is a Medical Administrative Assistant
This professional uses health information, systems, and data to analyze processes and support decision-making within a healthcare organization.
What is an HIM Analyst
This professional supports efforts to ensure that healthcare operations follow laws, regulations, policies, and organizational standards.
What is a Compliance Assistant
When a patient, attorney, insurance company, or another healthcare provider requests a medical record, this professional makes sure the information is released appropriately and legally.
What is a Release of Information Specialist
This role reviews healthcare claims to determine whether they meet requirements for payment, denial, or additional information.
What is a Claims Processing Specialist
This employee helps patients navigate the healthcare organization by answering questions, coordinating services, and providing customer service.
What is a Patient Service Representative
This professional helps ensure that a patient's identity is represented accurately across the healthcare system, preventing duplicate or mismatched records.
What is a Data Integrity/Master Patient Index Specialist
When a patient has concerns about communication, access, services, or their healthcare experience, this professional helps make sure the patient's voice is heard.
What is a Patient Advocate
Working on a hospital unit, this person may coordinate records, answer phones, manage orders and paperwork, and help keep the nursing station organized.
What is a Unit or Ward Clerk
Before a patient receives services, this person checks coverage, eligibility, benefits, and sometimes deductible or copayment information.
What is an Insurance Verification Specialist
This person coordinates appointment times, procedures, and sometimes operating room schedules between patients, providers, and departments.
What is a Medical or Surgery Scheduling Assistant
This professional analyzes clinical information and transforms healthcare data into useful information for quality, operations, research, or decision-making.
What is a Clinical Data Analyst
This professional supports efforts to identify, evaluate, and reduce potential risks to patients, employees, and the healthcare organization.
What is a Risk Management Assistant
This professional organizes, maintains, and retrieves patient records and may review them for completeness and accuracy.
What is a Medical Records Specialist
This professional works with providers and insurance companies to obtain approval before certain services, procedures, or medications are provided.
What is a Prior Authorization Specialist
This professional may collect demographic and insurance information, schedule appointments, answer calls, and begin the patient's administrative journey.
What is a Registration/Call Center Assistant
Combining healthcare knowledge, information systems, and technology, this professional helps organizations use data and technology to improve healthcare processes.
What is a Health Informatics Analyst
Working alongside a healthcare provider, this professional documents the patient's encounter in the electronic health record while the provider focuses on patient care.
What is a Medical Scribe
This role helps coordinate health information functions and may oversee processes involving medical records, documentation, and information management.
What is an HIM Coordinator
This person supports the claims process by helping prepare, review, submit, and follow up on healthcare claims.
What is a Medical Claims Assistant
This professional helps coordinate the collection, communication, and management of information needed to support a patient's care.
What is a Patient Information Coordinator
This professional helps healthcare organizations configure, support, troubleshoot, optimize, or train users on an electronic health record system.
What is an EHR/Epic Specialist
This professional reviews clinical documentation and works with providers to ensure the medical record accurately reflects the patient's conditions and level of care.
What is a Clinical Documentation Specialist