BetterHelp Platform
Alon Matas and Danny Bragonier
Who are the founders of BetterHelp?
Individuals 18+, couples 18+, teens 13-19
Who does BetterHelp help?
Must be licensed/credentialed, have 3 years of experience, pass a background check, pass a clinical quiz
What are some requirements of BetterHelp therapist applicants?
30k+
How many therapists are currently on the BetterHelp platform?
Therapists can have a referral to switch to another provider
What if a therapist feels like a referral is not a good match?
BetterHelp was acquired by them in 2015 and partners with them for HR, Payroll, Legal, Accounting and Security.
Who is Teladoc?
Messaging, Chat, Voice calls, Video calls
What are the session modalities offered by BetterHelp?
Crisis units, outpatient hospital, private practice, schools
What are some examples of clinical practice settings?
On average, 10-15 days
How long does it take for a therapist to move through the Onboarding funnel?
The matching algorithm, from the Member success team, through the "Work with me" button
How do therapists receive referrals?
Fernando Madeira in November 2023
Who is the President of BetterHelp?
Contains many resources for therapists to give out "homework" for the clients
What is the Worksheet Library?
Intern, Associate, Provisional, Temporary
What are some terms to notice on licenses/credentials that we cannot accept?
Process that involves the therapist sharing information with the client or prospective client prior to treatment, so that the client can make an informed decision about participation in treatment
What is the Consent for Treatment form?
Report suspicious links/emails, contact #security if laptop has been compromised, contact #Helpdesk if laptop has been stolen.
What are laptop security protocols?
A way to track progress for clients in the dashboard
What is the Goals setting?
Only working with women, only offering specific types of therapy, only offering support on specific topics
What are some ways to define clinical boundaries?
Clinical forum, example tab, therapist success team, therapist onboarding (pre-approval)
What are some therapist resources?
Helpful, respect each other, friends, over-communicate, fun, share ideas, recognize, team, common goals, enjoy life, hungry for success!
What is BetterHelp culture?
Expansion of one-on-one counseling with interactive sessions focused on specific topics.
What are group sessions?
Reporting a client's intent to harm self/others, child abuse, elder abuse
What is a mandated reporter?
BetterHelp can assist by providing the therapist with the client’s contact details and a list of general resources. The Therapist Success team can be contacted by emailing therapists@betterhelp.com.
What should therapists do in crisis situations?