Move-Ins
When do deposits start to accrue interest?
12 months
Rider 21 represents what in billing?
Green Power charge
How many short term dunning locks can be placed on a customer's account within a 12 month period?
2
What's the biggest mammal on the planet?
The blue whale
Under what circumstances should you create a duplicate BP?
No circumstance
Non-cash security bonds
Rider 8 is for Off-Peak Service, which is when the customer will restrict their Demand during certain On-Peak hours. When are the On-Peak hours?
6am-10am on weekdays
Commercial customers can divide up their account balance on a long-term installment plan over how many months? (Standard Guidelines)
None. This is not offered to commercial customers.
Move-Ins cannot be scheduled more than how many days in advance?
30 days
What are the 3 qualifications that must be met in order for a commercial deposit to be waived for new customers?
1.) No defaults
2.) No outstanding utility balances
3.) No bankruptcy
What is a curtailment rider?
When there's too much electricity in the grid or when there's not enough power in the grid. A customer reducing their metered kW load to the Firm Power Level.
Under what circumstances should you assist large commercial and industrial customers about payment plan options?
Only if they do not have an account representative.
What year did the first iPhone come out?
2007
An inspection is required if the premise has been disconnected for how long?
More than one year
If an existing commercial customer requests an additional account, you may waive the deposit as long as their existing account does not have a deposit and what else?
The account shows a good pay history.
Rider 9 represents Net Metering. When are times that a customer can request for any negative net kWh to be transferred to another account or service?
It cannot be transferred.
What ways can a commercial customer enroll on a installment plan for a deposit?
This plan would need to be set manually by the representative
What is Janelle's zodiac sign?
This would now be considered a new commercial customer and a new account will need to be created.
How many days after the final bill is sent do inactive accounts automatically get a refund if the deposit on the account results in a credit?
10 days after the final bill is sent
How many riders are there total?
27
When do customers default off of Installment Plans?
The day after the due date
What is Jen's favorite color?
Pink