C
What appears on a person’s Caller ID when a Case Investigator/Contact Tracer calls them through the covidLINK system?
MD COVID
What number should you dial to get assistance from a language interpreter?
1-866-874-3972
You are on a call with a Case who is 70 years old. They ask for assistance with getting groceries. Who do you connect them with?
MAP
Notes about your Case Investigation calls should be made:
In the Chatter tab
If a Case or Possible Contact is hard of hearing, you should:
Attempt to conduct the interview with a family member or surrogate
You finish conducting an interview with a Case who works at the Baltimore City Police Department. You should reassign the Case to
Your Supervisor
Case records are sent to Baltimore City primarily from:
NORC Case Queue
If no active phone number is listed for a Case/Possible Contact, where should you search for one?
True People Search or Zaba Search
What action should be taken on a record if the Case/Possible Contact lives in North Carolina?
Put a note in Chatter and reassign to your supervisor
Which of the following is the best resource for pregnant women and new mothers to access social services?
HCAM
It is recommended that anyone who may have been in close contact with a person who has COVID-19:
Quarantine
It is recommended that anyone who has tested positive for COVID-19:
Isolate
The Baltimore City Case Investigation and Contact Tracing team can conduct interviews in which of the following language(s)?
English and Spanish
What Outreach Outcome indicates that the assigned Case Investigator/Contact Tracer was a personal acquaintance of the Case or Possible Contact?
Returned Not Worked - R familiar
What is the first thing you should do upon logging into covidLINK to begin working?
Update your User Status to Ready to Work
Which of the following is the primary social service provider for older adults?
MAP
If a Case or Possible Contact has met the criteria to be released from isolation or quarantine, their record should be:
Cleared
If a Case or Possible Contact cannot be released from isolation or quarantine because we have been unable to reach them for an extended period of time, their record should be:
Closed
For Cases/Possible Contacts of what age(s) should interviews be conducted entirely with a parent or guardian?
Under 12 years
Which of the following does not need to be treated as a high-risk setting?
a. Universities, b. Child care programs, c. Pharmacies, d. Acute care facilities
Pharmacies
What is the definition of a outbreak in a nursing home?
One or more confirmed cases of COVID-19 in a resident or staff member within 14 days.
What is the criteria for a patient to be cleared from isolation?
No fever for 24 hrs w/o fever reducing medications
It has been at least 10 days since the start of symptoms
Upper respiratory symptoms have improved
Don Tramp contracted COVID last week and you noticed that he works for the Baltimore City Health Department. You can't take the call. Who should you reassign the case to?
Jason Smith or Anna Schauer
You get a case with a person that tested positive and works outside of Baltimore City. What person will you email to notify that the patient lives out of jurisdiction?
Veronica Wade, veronica.wade@baltimorecity.gov
A person that has tested positive but has not symptoms are called ___________.
Asymptomatic