CLE's
How many hours do we have to submit a CLE?
What platform do we use to check in/out of travel?
Salesforce Maps
Who is your direct chain of command?
ARD- Priscilla
What form should be filled out for all UWI cases in PRS App?
UWI form
What is the record type we select for CLE's?
NOC-PRS
What are the dates of our upcoming Regional Conference?
July 27-29
Name 2 other ARD's in Central Region
Acceptable answers: Jessica Heckard, Jesus Estrada, Mirosalva Azuara, Berenice Camarena, Lizette Lopez, Shevawn Alvarado, Paola Lugo
How many contact attempts should be made per week?
4-5
Who do sponsor's need to call to report a placement disruption?
ORRNCC
What is the only fare approved for Southwest airlines?
Choice
Who does Grace report to? Bonus if you can name her title
Ivette Suarez. Associate National Director- Service Delivery
How many visits should be done per address?
Three
On what day should an Unable to Contact CLE be submited?
Day 29
What is the code word if you feel unsafe while out on the field?
Purple
Who is our Associate Deputy Director?
Venessa Ortiz-Harry
What are 3 things your documentation should include for your contact attempts?
Phone # or address, outcome of the attempt, who was contacted
Name the 3 most common CLE types
Unable to contact, Sponsor declined services, Placement Disruption
What are the meal allowances for Breakfast, Lunch, and Dinner?
$20, $25, $30
What should you do if ARD is not responsive during an urgent matter?
Contact Grace Kizer
When assigned a new UWI case, what should you verify before calling?
Whether child has had PRHS services between January 2025 and now.