Retail Vocabulary
It is the name of a document costumers receive after paying.
Receipt
It is the formal English translation of "Kann ich Ihnen helfen?".
May I help you?
Those are the names of three payment methods.
Cash, credit card, debit card, contactless payment
It is the English version of "Verkäufer".
sales assistant / sales clerk
Complete the sentence: "This jacket _________ on sale today."
is
It is the English word for "Umtausch".
Exchange
It is a polite way to say: "Das ist nicht möglich."
I am afraid that is not possible.
It is the English translation of "Barzahlung".
Cash payment
It is the English word for "Lager".
warehouse / stockroom
Correct the sentence: "The costumer want a refund."
The costumer wants a refund.
It is the English equivalent for "Sonderangebot".
Complete the sentence: "If you do not have a receipt, we _________ give you a refund."
cannot/can't
Complete: "You can pay ____ cash or ___ card."
in cash / by card
It is the translation of "Das Produkt ist nicht auf Lager vorrätig."
The product is out of stock.
Formulate a question: "You need a receipt."
Do you need a receipt?
It is the English term for "Garantie/Gewährleistung".
Warranty
When a costumer says "This product is defective.", how can you give a professional response?
"I am sorry to hear that. Let me check what I can do for you."
It is the explanation of "refund".
when money is given back to the costumer
What is a "supplier"?
a company that provides goods to a store.
Complete with the correct tense: "We _____ (deliver) your order tomorrow."
will deliver
It is the name of the area near the cashier where costumers often buy small extra products.
Checkout area/impulse buying area
Formulate a polite refusal: "The return period is over."
"Unfortunately, the return period is expired, so that we cannot offer a refund."
It is the explanation of the difference between "discount" and "refund".
discount: lower price before paying
refund: money back after paying
It is the explanation of "costumer loyalty".
costumers who regularly return and buy again.
Complete the conditional sentence: "If the product is damaged, we _____ (replace) it."
will replace