Added Vehicle
T/F: Besides multi car states, every added vehicle transaction requires a down payment
True
In the policy transaction screen in NECHO, what number do you type in to process a replacement?
2
T/F: A customer currently has AFD on their policy in their old state, you are able to transfer it over to the policy in the new state
False, we must start them off at GDD
What word track is read when a customer is renting a car for pleasure and wants to ensure they are covered?
Generally, the coverages a customer has on their State Farm® car policy extend to a rental vehicle. The coverage types and amounts, including the deductibles, remain the same.
SFA - CCC - PRO200668 (custhelp.com)
T/F: A customer calls requesting to cancel their renter's insurance, we have authorization to process the cancellation
False, fire policy changes must be referred to agent
A customer is calling back to finalize an added vehicle quote that was pended in NECHO last week. What number do we type into NECHO to pull up the quote?
1 for pending
How many days is the customer covered on their old vehicle after replacing it with a new vehicle?
Many states provide coverage up to 30 days if they still need the coverage
When beginning the state to state transfer for the customer, which product should we select when creating the opportunity?
Private Passenger - NECHO
A customer wants to ensure their relative is covered to drive their vehicle over the holidays. What word track do we read?
Generally, insurance covering the involved vehicle applies first, followed by the driver’s personal auto policy. When borrowing or loaning a car for personal use, the car owner’s policy typically would apply, as long as permission has been granted to drive the vehicle. The borrower’s policy may apply as excess.
SFA - CCC - KA204080 (custhelp.com)
What does personal property coverage cover?
Personal belongings such as beds, clothing, furniture
[CA] A customer is calling to bind coverage on a vehicle purchased today, they cannot make the downpayment but want to ensure they are covered. How many days is the customer covered under the NAC window?
14
T/F: A customer is calling to replace their vehicle. The policy is currently in TOOF status, after reinstating the policy you are able to process a replacement
False, we cannot process any policy changes even after reinstating the policy
Region to Region transfer, make sure old SFPP account number/state are included
A dealer calls, provides the information on the new vehicle to you, then passes the phone to the customer. What word track must be read?
M & R disclosure
SFA - CCC - KA202559 (custhelp.com)
A customer has moved and is needing to update their renter's insurance to the new property. How would we begin the application process and what product would we select?
Create a new opportunity, for product select renter's
T/F: A customer has added a vehicle and SFPP requires 2 months installment to bind coverage. We can take the first months installment and the customer will be billed the difference on their next bill
False, you must take the full amount SFPP is asking for
T/F: A customer is calling to replace a vehicle, their policy is currently in CANLT status. You are required to make a payment for the replacement vehicle
True
T/F: A customer is calling to process a state to state transfer, their old policy has lapsed however you have just reinstated it for them. Even after reinstating the policy, you cannot process the state to state for them
False, we are able to process the state to state once you have taken payment
[NY] A customer is calling to add a vehicle, what statement must be read prior to binding coverage?
NY Regulation 194
SFA - CCC - KA203840 (custhelp.com)
T/F: A customer has moved from one apartment complex to a brand new apartment complex. For the product, we would select "apartment"
False, apartment policies cover the entire apartment building. If the customer is still renting, we would select renter's
A customer is processing an added vehicle, they have AFD10 on their existing auto policy. Which discount do we start them off at?
Good Driving Discount (GDD)
A customer is calling to replace a vehicle in PHCAN status, you process the replacement and take the payment to reinstate the policy. What are you required to type in remarks to RO?
"Reinstatement of Policy"
T/F: A customer is calling to process a state to state transfer, they also mention they will be processing an added vehicle and you have confirmed they will not be replacing any existing vehicle. When transferring the SFPP account for them, you are not required to make a down payment for the added vehicle
False, we must make the down payment for the added vehicle. The other vehicles do not require a payment
T/F: A customer has requested to add DSS to their added vehicle. What must we get prior to binding DSS on the application
Permission
"Do I have your permission to apply DSS?"
How many days does the backup of sewer/drain endorsement take to take effect on a fire policy?
5 days