CR-003
Customer relations is often used interchangeably with the term __________.
customer service
An HR manager consults with an employee about her continuing education options.
training and development
Level responsible for goal setting and strategic planning
Top-level management
The process of planning, staffing, leading, and organizing employees
Human resources management
A bowling alley and a sandwich shop
indirect competition
Positive customer relations makes customers feel __________.
connected
An HR manager solves a paperwork snag involving an employee’s paycheck.
compensation and benefits
Can include money owed to the business by its customers.
Finacial resources
The process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
Marketing
A spring clearance sale
Price competition
To build positive customer relations, businesses must be __________.
proactive
A supervisor conducts a workshop on how to properly dispose of a certain chemical.
compliance
Function that involves determining employee compensation
Staffing
The process of planning, maintaining, monitoring, controlling, and reporting the use of financial resources
Financial analysis
Technical assistance to customers who purchase computers.
Nonprice competition
Building positive customer relations is a good way for smaller businesses to compete because it is __________.
inexpensive
An HR manager conducts an exit interview with a retiring employee.
Staffing
Ability to communicate and build relationships with others.
Interpersonal skills
The day-to-day activities required for continued business functioning
operations
Wendy’s and Burger King
Direct competition
As an individual employee, you can help your business build positive customer relations by listening to __________.
Feedback
An HR manager mediates a conflict between an employee and his supervisor.
Employee relations
Ability to understand how the parts of an organization are interrelated
Conceptual skills
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data
Information management
Advertising the largest assortment of shoes
Nonprice competition