CGM Guru
A customer will go this many days between sensor changes using a Dexcom G7
What is 10.5 days?
Control-IQ software versions begin with this number.
What is 7?
This is the product you would send when a customer needs syringe/needle replacements.
What are cartridges?
You will replace the pump for a Data Error Alert 4 if this occurs.
What is if a Data Error Alert 4 has already occurred in the past 6 months with the same pump SN?
This is the company that ships Tandem rubber doors and screen protectors.
Who is USPS?
The red circle with a white X will appear on the pump when this occurs.
What is the sensor has failed?
This user-programmed setting that increases or decreases basal rates for a period of time cannot be turned on when Control-IQ is active.
What is Temp Rate?
This alert and subsequent alarm will occur after the pump has not been interacted with for the time set in the customer’s pump settings.
What are the Auto Off alert and Auto Off alarm?
Battery Jumps is often a symptom of this alert.
What is a Power Source alert?
This company ships all Tandem products for Goodwill Orders (besides rubber doors and screen protectors).
Who is UPS?
This feature will be interrupted if more than 30 minutes of CGM values are missing due to Out of Range/LOC.
What is Control IQ Basal Adjustment Algorithm?
These two Control-IQ activities cannot be turned on at the same time.
What is Sleep Mode and Exercise Mode?
You will do this if a customer reports receiving an Invalid TX ID issue on both the pump and Dexcom mobile app.
What is warm transfer to Dexcom?
You will find this alarm in the history if the pump died to normal battery depletion.
What is Shutdown Alarm 12?
This is the zip code pumps ship from.
What is 92121?
This CGM can be used with the 7.8 software.
What are the Dexcom G6, G7, and the Abbott FSL2+?
These are 6 key differences between Basal-IQ and Control-IQ. (name at least 2)
What is Control-IQ adjusts basal to account for both high and low bgs, delivers automatic correction boluses, can not use temp rate, has exercise and sleep activities, insulin duration is set at 5 hours, and requires weight and total daily insulin?
This alert will occur if the bolus screen has not been exited out of for 90 seconds.
What is the Incomplete Bolus Alert.
This is how you can tell if a pump is having an Undefined Malfunction.
What is a black screen, the pump is beeping/vibrating every 3min, and the LED light is flashing red every 30sec.
This company ships all pump replacements.
What is FedEx?
If a customer reads HIGH on their CGM this is occurring.
What is their CGM is reading a BG value that is over 400 mg/dL?
This is occurring when the customer sees the bottom half of the diamond shaded orange on the CGM graph.
What is Control-IQ has decreased basal insulin delivery?
This is where you would direct the customer to on the pump when they need to prime the tubing for air bubbles.
What is Load > Fill Tubing > Fill on existing cartridge?
These are activities that cause faster battery depletion. (name at least 3)
What are using more than 40u of insulin per day, interacting with touchscreen for longer than 60min per day, letting alerts/alarms/reminders go unacknowledged, TX in 24-hour search period, Bluetooth setting is ON when not using the mobile app.
This is the zip code goodwill orders ship from.
What is 78744?