Pro ✨ SERVE ✨
The TPM of the year, announced at Camp Front
What/Who is PHOEBE LAM???
The new plan names.
What are Starter, Professional, and Enterprise?
New AI that analyzes common customer contact reasons for insights and to power automation.
What is Topics?
The new name for AI Assist.
What is Copilot?
Number of quadrants in the Concessions Matrix.
What is four?
The onboarding package required for NB contracts over $50K ARR.
What is Enterprise Onboarding?
The fully self-serve plan.
What is Starter?
The feature that replaces and expands on AI Answers to deliver a full conversational agent.
What is Agent?
The plans that AI Topics will be included in.
What is Starter, Professional, and Enterprise?
The goal of using the Concessions Matrix.
What is non-monetary trade-offs during negotiations?
The list price for the Professional Onboarding Accelerate Package.
What is $10,000?
How we will track proposed pricing for deals pitched before July 15.
What is CPQ quote expiration dates?
The AI feature a healthcare customer with ARR greater than $25K cannot use to process PHI.
What is AI Answers?
The add-on price for Smart CSAT.
What is $10 per seat per month?
Speedy time to value.
What is ROI with Front?
The step that must take place to give an accurate quote for a Custom Built project.
What is scoping?
The method in which we will move customers from Scale to Enterprise.
What is midterm amendments?
The AI features Admins can turn on at Workspace-level.
What is Topics and Copilot?
The annual price points for each plan.
What is Starter is $25, Professional $65, Enterprise $105?
This is an example of demonstrating Front ROI.
What is (fast time to value, lower total cost of ownership, fast replies, accurate responses, personalized CX, increased capacity/deferred headcount, etc).
The new SKU for Service Tune-Ups in EB.
What is Success Services: Adapt?
The date we will start charging for the Native WhatsApp Channel.
What is August 1st?
What is (similar conversations, Front KBs, and external KBs)?
The number of rules available in the Professional plan.
What is 20?
The plan(s) that has AI Answers.
What is none?