Healthcare Costs
What is a monthly payment made to keep coverage active called?
Premium
What stage occurs before discussing plan recommendations?
Discovery
A healthy young adult may prioritize what?
Lower Premiums
What does SBC stand for?
Summary of Benefits and Coverage
What should agents do before asking for enrollment?
Review Needs
What cost occurs when receiving care?
Out-of-Pocket Cost
Why are discovery questions important?
Understanding Needs
A family with ongoing prescriptions may prioritize what?
Drug Coverage
What document summarizes a plan's coverage?
SBC
What should agents confirm regarding plan understanding?
Understanding
What financial protection limits annual member spending?
Out-of-Pocket Maximum
What type of question encourages detailed responses?
Open-Ended Question
A frequent traveler may prioritize what?
Nationwide Access
What term describes covered healthcare services?
Benefits
Why should agents ask for final questions?
Resolve Concerns
Which cost is paid whether healthcare is used or not?
Premium
What should agents learn about prescription needs?
Current Medications
A consumer wanting tax advantages may be interested in what?
HSA
What term refers to providers participating in the plan network?
In-Network Providers
What should agents review before submitting the application?
Application Accuracy
What cost-sharing feature requires members to pay a percentage?
Coinsurance
What should agents uncover besides healthcare needs?
Budget Priorities
A customer with chronic conditions may focus on reducing what?
Out-of-Pocket Costs
What term describes healthcare received from participating providers?
In-Network Care
What is the purpose of a strong closing?
Gain Commitment to enroll