Putting It All Together
What should be the foundation of every recommendation?
Customer Needs
Single healthy adult seeking low premiums may prefer which metal level?
Bronze
What are services covered by the plan called?
Benefits
What should agents verify before answering complex questions?
Facts. EVERYTHING
What does SEP stand for?
Special Enrollment Period
What helps agents uncover hidden needs?
Discovery questions
Growing families should pay close attention to what cost category?
Out-of-Pocket Costs
What term describes costs shared between member and insurer?
Cost Sharing
What resource should agents use when uncertain?
Product and sales guide, BCBS Resource notebook, Production systems, Help channel
What does QLE stand for?
Qualifying Life Event
What document helps summarize plan benefits?
summary of benefits
Families with children may value what type of care services?
Preventive / Comprehensive Care
What benefit helps members access care remotely?
Virtual Care
Why is accuracy important?
Customer Trust and their healthcare will be set in stone beyond open enrollment without SEP
What does HSA stand for?
Health Savings Account
What tool helps verify physician participation?
Provider Directory
Why is household size important during enrollment?
Eligibility & Plan Selection
What benefit encourages preventive actions?
Wellness Rewards
What should agents avoid when discussing benefits?
Guessing
What does ACA stand for?
Affordable Care Act
What process combines questioning, listening, and recommending?
Consultative Selling
Which household characteristic most directly impacts subsidy calculations?
Household Income
What benefit may help reduce healthcare spending through prevention?
Preventive Care
What is the risk of providing incorrect information?
Poor Customer Impact
What does SBC stand for?
Summary of Benefits and Coverage