Pizza
What would be the reason for removing an owner on a personal account?
True/False: You can change a person's name with just a marriage certificate
True/False: When opening a BRAND NEW ACCT with joint owner NOT PRESENT you should make 2 account agreements.
What is True: one individual a/a and one joint agreement
True/False: For an address change I need to make a new account agreement.
What is False: you need a change of address form
What do I do to change an account type?
What is : print off new disclosures, e-mail Leslie Kingsley
Can I do a name change with a legal divorce decree?
What is Yes
Identification and Documentation: We must always comply with ______?
What is CIP: Customer Identification Program. Thoroughly Identify/Document customer!
What are the 4 steps in making changes on an account?
What is 1- Collect proper docs, 2 - Make system changes, 3 - Create new a/a, 4 - scan documents
POA documents must contain 4 things on it, what are they?
What is Type of POA, Date of POA, Notary, signatures
True/False: If someone comes in with POA paperwork there is no need to read it, they have POA over the person and can sign for them.
What is : False, they may not have power to their money
An existing customer comes into the branch to add POA/Name Change/Add signer - what is the 1ST THING YOU NEED TO DO EVERY TIME?
What is UPDATE THEIR CIF BEFORE DOING ANYTHING
True/False: An existing customer comes in to update their phone number. I can update the phone number on experience and send them on their jolly way.
What is false: you need an address change form for address change/phone or e-mail.