83 Questions
These transparent crystalline solid creators are located on levels 2, 3, 4 & 5.
What are the ice machines?
Make eye contact with a smile as you draw within ten feet of the guest.
Make verbal contact with a smile, as you near an approximate distance of five feet by using an appropriate greeting: "Good Morning, Good Afternoon, or Good Evening."
What is the 10 / 5 Rule?
11:00am - 10:00pm Monday through Friday
10:00am – 10:00pm Saturday and Sunday
What are the hours of the Bar?
Hours of Operation.
What is 7am to 11pm?
(Last ride at 10:30pm)
I am open from 7am to 10pm and will charge you $10 an hour for my use.
What are the Hilton Tennis Courts?
Wait approximately 30 seconds and repeat is part of this Universal Guest Service Standard.
What is Knocking on Guest Room Doors?
6630, 6632 & 6634.
What four-digit telephone extensions may be used to contact Guest Services?
Names of the Staff.
Who are Eric White, Sam Murphy, and Loran Kelley (Lorenzo)?
I am a famous golf course architect responsible for the re-design of the Torrey Pines South Golf Course.
Who is Rees Jones?
No comments or interviews are to be made to a member of the media are part of this Universal Guest Service Standard.
What is Maintaining Guest Confidentiality?
They were all early California artists with San Diego ties. They were all members of the Contemporary Artists of San Diego.
Who are Charles Reiffel, Charles Fries, Maurice Braun, Everett Jackson and Alfred Mitchell? (Our meeting rooms)
The Driving Radius from LTP is 5 miles. These 3 popular locations encompass this radius.
What are Village of Del Mar, University Town Center and Village of La Jolla.
I am 16 miles or 20 minutes away driving.
What is the Gaslamp District?
The step-by-step process and model for handling a complaint.
What is LEARN?
L = Listen carefully
E = Empathize
A = Apologize (sincerely)
R = Resolve the problem
N = Notify someone else (if necessary)
These misshaped sun-dried pieces of clay were dug from a small town outside of Unionville, Missouri over a period of years.
What are Clinker Bricks?
These are three common misconceptions about our driver service.
What are Scheduled Shuttle, Routed Shuttle and Airport Transportation?
$10 - $12 Mon-Thurs, $12 - $15 Fri-Sun and Holidays.
What is the charge for automobiles to enter the Torrey Pines State Reserve?
You should stop your current duties and do this for approaching guests.
Opening Doors for Guests.
I like to make references to clowns, trains and cycling.
Who is Bill Gross?
Downtown La Jolla, La Jolla Shores, Del Mar, UTC and La Jolla Village Square all share this in common.
What are the Top Requested Destinations?